Customer Care First

Customer Care First Training - In-House and Open Customer Service Courses across the UK

Whatever your business, it is vital that your customers receive a consistently high service experience, that they uniquely associate with your business.

At Customer Care First, they believe that a company’s service is not just about processes and procedures, it’s about the emotional experience that customers have when they are in contact with your people. Customer service is a feeling, and your people are the means by which to deliver that feeling to every customer, every day.

Whilst some of this can be created in advance through careful planning of the service provided, the vast majority of it is delivered day-by-day, hour-by-hour, minute-by-minute, in every transaction that your people have each time they interact with one of your customers.

So it is vitally important that each and every member of staff understands how to generate that feeling both in person and over the telephone, and recognises the part that they play in maintaining and improving the customer service experience. Every time they interact with a customer, they will either improve the customer’s perception of your brand, or harm it in some way.

Customer Care First's Training Courses will ensure that your staff understand how to deliver an exceptional experience to all of your customers, and will provide them with practical tools to use to deliver this experience.

They deliver in-house courses at their clients' offices, and run open courses for individuals on a regular basis across the UK.

Courses include:-

• Telephone Skills

• Customer Service Skills

• Complaints Handling Skills

• Interviewing Skills

• Train the Trainer

If outstanding customer service is important to you, please contact Customer Care First for further information on their excellent training courses.

Download the Customer Care First Brochure here!