Really informative, enjoyable and interactive. The trainer was extemely engaging and knowledgeable

Really informative, enjoyable and interactive. The trainer was extemely engaging and knowledgeable

CCF are really passionate about what they do and this came through in the session. The Trainer got us all involved (even the quiet ones were bought out of their shell!) and I ...

CCF are really passionate about what they do and this came through in the session. The Trainer got us all involved (even the quiet ones were bought out of their shell!) and I ...

The course allowed me to analyse my own telephone skills and how they needed to be improved. Having the chance to put my new skills into into pratice during the session, and...

The course allowed me to analyse my own telephone skills and how they needed to be improved. Having the chance to put my new skills into into pratice during the session, and...

I didn’t realise how my initial handling of a call had such an impact on the rest of the call and in particular, a customers' approach towards me! This course increased my self...

I didn’t realise how my initial handling of a call had such an impact on the rest of the call and in particular, a customers' approach towards me! This course increased my self...

I deal with a lot of unhappy customers so attending this course and understanding the psycology of complaining customers and how I can adapt my approach to resolve situations wa...

I deal with a lot of unhappy customers so attending this course and understanding the psycology of complaining customers and how I can adapt my approach to resolve situations wa...