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Customer Service Skills

Customer Care First
Course summary
7 hours
287.50 GBP excl. VAT
Open / Scheduled
Next available date: 11/06/2019 09:30 - Birmingham
Course Dates
Birmingham
11/06/2019 09:30 
287.50 GBP
18/07/2019 09:30 
287.50 GBP
London
12/06/2019 09:30 
287.50 GBP
17/07/2019  
287.50 GBP

Course description

Customer Service Skills

Customer Service Skills - Accredited 1 day open /classroom course in London and Birmingham

This 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.

Whatever your business, it is vital that your customers receive a consistently high service experience, that they uniquely associate with your business.

At Customer Care First, we believe that a company’s service is not just about processes and procedures, it’s about the emotional experience that customers have when they are in contact with you. Customer service is a feeling, and you are the means by which to deliver that feeling to every customer, every day.

So it is vitally important that you know how to generate that feeling face-to-face, and recognise the part that you play in maintaining and improving the customer service experience.

This full-day workshop will ensure that you understand how to deliver an exceptional experience to all of your customers in a face-to-face environment, and will provide you with practical tools to use to deliver this experience. You will also receive a nationally recognised certification.

Download the Customer Care First Brochure here!

Suitability - Who should attend?

Anyone who is interested in improving their customer service skills!

Outcome / Qualification etc.

Learners receive a nationally recognised accreditation.

Customer Care First Training is a recognised and approved Training Centre with Open College Network West Midlands.

Training Course Content

  • Making excellent first impressions
  • Building rapport
  • Managing expectations
  • Positive language
  • The 5 keys to excellent customer service
  • Managing your personal brand
  • Having a 'service' mindset

Expenses

The cost of this training programme is 345 GBP inc VAT per delegate and the cost includes:-

  • Tea, Coffee and Lunch
  • All training materials, including stationary and workbooks
  • Certificate upon completion

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About provider

Customer Care First

Customer Care First Training - In-House and Open Customer Service Courses across the UK

Whatever your business, it is vital that your customers receive a consistently high service experience, that they uniquely associate with your business. At Customer Care First, they believe that a company’s service is not just about processes and procedures, it’s...


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Contact info

Customer Care First


 Show phone number
www.customercarefirst.co.uk


Reviews

Claire D.
(5)
Really informative, enjoyable and interactive. The trainer was extemely engaging and knowledgeable
Sharon K.
(5)
CCF are really passionate about what they do and this came through in the session. The Trainer got us all involved (even the quiet ones were bought out of their shell!) and I learnt lots of new skills and knowledge about how best to serve our customers
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Reviews
Customer Service Skills
Course rating
(5.0)
Based on 2 reviews
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