Customer Service Skills - Accredited 1 day open /classroom course in London and Birmingham
This 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
Whatever your business, it is vital that your customers receive a consistently high service experience, that they uniquely associate with your business.
At Customer Care First, we believe that a company’s service is not just about processes and procedures, it’s about the emotional experience that customers have when they are in contact with you. Customer service is a feeling, and you are the means by which to deliver that feeling to every customer, every day.
So it is vitally important that you know how to generate that feeling face-to-face, and recognise the part that you play in maintaining and improving the customer service experience.
This full-day workshop will ensure that you understand how to deliver an exceptional experience to all of your customers in a face-to-face environment, and will provide you with practical tools to use to deliver this experience. You will also receive a nationally recognised certification.
Suitability - Who should attend?
Anyone who is interested in improving their customer service skills!
Outcome / Qualification etc.
Learners receive a nationally recognised accreditation.
Customer Care First Training is a recognised and approved Training Centre with Open College Network West Midlands.
Training Course Content
- Making excellent first impressions
- Building rapport
- Managing expectations
- Positive language
- The 5 keys to excellent customer service
- Managing your personal brand
- Having a 'service' mindset
The cost of this training programme is 345 GBP inc VAT per delegate and the cost includes:-
- Tea, Coffee and Lunch
- All training materials, including stationary and workbooks
- Certificate upon completion
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Customer Care First Training - In-House and Open Customer Service Courses across the UK
Whatever your business, it is vital that your customers receive a consistently high service experience, that they uniquely associate with your business. At Customer Care First, they believe that a company’s service is not just about processes and procedures, it’s...
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