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Customer Service Skills

Customer Care First
Course summary
Length: 4 hours
Location: London
Rating: (2 Reviews)
Course home page: Link
Course type: Open / Scheduled

Course description

Customer Service Skills

Customer Service Skills - 4 hours open course in London

This is an open / classroom training offered by Customer Service First in London. This highly practical training will enable delegates to deliver outstanding service in each and every interaction. 

This course will enable delegates to:

  • Explore how emotions play a major role in customer service
  • Learn how to exceed customer’s expectations in every unique situation
  • Acquire skills in using the tool of ‘investment vs. withdrawal’ within their relationships
  • Gain an understanding of how their mindset affects their approach towards service
  • Obtain 5 practical keys to delivering outstanding service every time
  • Consider their personal brand and the impact this has on the service they provide
  • Evaluate their personal values and understand how they tie in with the values of their team, their company and their customers
  • Learn how to ensure that their every day challenges do not prevent them from delivering outstanding service at all times

Download the Customer Care First Brochure here!

Suitability - Who should attend?

This classroom training is designed for Customer Service Representatives and Managers.

Outcome / Qualification etc.

This training will provide delegates with the ability to apply the acquired skills in a customer service environment.

Training Course Content

  • Explore the major impact that emotions have on customer service
  • Learn how to exceed your customer’s expectations in the face of every customer being different
  • Learn how to use the tool of ‘investment vs. withdrawal’ within your relationships
  • Consider how your mindset affects your approach towards service
  • Obtain 5 practical keys to delivering outstanding service every time
  • Consider your personal brand and the impact this has on the service you provide
  • Define your personal values and understand how they tie in with the values of your team, your company and your customers
  • Learn how to ensure that your every day challenges do not prevent you from delivering outstanding service at all times

Expenses

The cost of this training programme is 125 GBP+VAT per delegate.

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About provider

Customer Care First

Customer Care First - Tailor-made and Ready-made In-house Customer Service Training across the UK

"A high standard of Customer Service and a Team that is excited to deliver it" - Customer Care First are passionate about helping companies to achieve and maintain this vision.   Customer Care First offers in-house Customer Service Training to companies across the...


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Contact info

Customer Care First


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www.customercarefirst.co.uk

Reviews

Claire D.   |   30/10/2018
Really informative, enjoyable and interactive. The trainer was extemely engaging and knowledgeable
          (5)
Sharon K.   |   02/10/2018
CCF are really passionate about what they do and this came through in the session. The Trainer got us all involved (even the quiet ones were bought out of their shell!) and I learnt lots of new skills and knowledge about how best to serve our customers
          (5)
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Reviews
Customer Service Skills
Course rating
          (5.0)
Based on 2 reviews
Be Inspired - watch the videos