Course description
Customer Service Skills - In-house training across UK
This is an in-house training that can be offered by Customer Service First for groups of participants at client's preferred location across UK. This highly practical in-house training will enable delegates to deliver outstanding service in each and every interaction.
This course will enable delegates to:
- Explore how emotions play a major role in customer service
- Learn how to exceed customer’s expectations in every unique situation
- Acquire skills in using the tool of ‘investment vs. withdrawal’ within their relationships
- Gain an understanding of how their mindset affects their approach towards service
- Obtain 5 practical keys to delivering outstanding service every time
- Consider their personal brand and the impact this has on the service they provide
- Evaluate their personal values and understand how they tie in with the values of their team, their company and their customers
- Learn how to ensure that their every day challenges do not prevent them from delivering outstanding service at all times
Suitability - Who should attend?
This in-house training is designed for Customer Service Representatives and Managers.
Outcome / Qualification etc.
This training will provide delegates with the ability to apply the acquired skills in a customer service environment.
Training Course Content
- Explore the major impact that emotions have on customer service
- Learn how to exceed your customer’s expectations in the face of every customer being different
- Learn how to use the tool of ‘investment vs. withdrawal’ within your relationships
- Consider how your mindset affects your approach towards service
- Obtain 5 practical keys to delivering outstanding service every time
- Consider your personal brand and the impact this has on the service you provide
- Define your personal values and understand how they tie in with the values of your team, your company and your customers
- Learn how to ensure that your every day challenges do not prevent you from delivering outstanding service at all times
Expenses
To know the detailed pricing of this in-house training kindly enquire.
*In-house training is a cost viable option for organisations looking forward to train groups of delegates.
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About provider
Customer Care First Training - In-House and Open Customer Service Courses across the UK
Whatever your business, it is vital that your customers receive a consistently high service experience, that they uniquely associate with your business. At Customer Care First, they believe that a company’s service is not just about processes and procedures, it’s...
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