Telephone Skills - Accredited 1 day open / classroom training in London and Birmingham Venues
This 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
Whatever your business, it is vital that your customers receive a consistently high service experience, that they uniquely associate with your business.
At Customer Care First, we believe that a company’s service is not just about processes and procedures, it’s about the emotional experience that customers have when they are in contact with you. Customer service is a feeling, and you are the means by which to deliver that feeling to every customer, every day.
So it is vitally important that you know how to generate that feeling over the telephone, and recognise the part that you play in maintaining and improving the customer service experience.
This full-day workshop will ensure that you understand how to deliver an exceptional experience to all of your customers on the telephone, and will provide you with practical tools to use to deliver this experience. You will also receive a nationally recognised certification.
Suitability - Who should attend?
Anyone who is interested in improving their telephone skills!
Outcome / Qualification etc.
Learners will receive a nationally recognised accreditation which they can add to their CV.
Customer Care First Training is a recognised and approved Training Centre with Open College Network West Midlands.
Training Course Content
- Making excellent first impressions
- Building rapport
- Active listening
- Positive language
- Dealing with difficult callers
- Making excellent lasting impressions
The cost of this training programme is 345 GBP inc VAT per delegate and includes:-
- Tea, Coffee and Lunch
- All training materials, including stationary and workbooks
- Certificate upon completion
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Customer Care First Training - In-House and Open Customer Service Courses across the UK
Whatever your business, it is vital that your customers receive a consistently high service experience, that they uniquely associate with your business. At Customer Care First, they believe that a company’s service is not just about processes and procedures, it’s...
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