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Course participant reviews for Telephone Skills

Average rating 5

Based on 2 reviews

Christine B.
(5)
The course allowed me to analyse my own telephone skills and how they needed to be improved. Having the chance to put my new skills into into pratice during the session, and then receiving feedback was unvaluable, as I now know what i need to do when i get back on the phones. The trainer was patient, knowledgeable and helped us all to unde...
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Jack S.
(5)
I didn’t realise how my initial handling of a call had such an impact on the rest of the call and in particular, a customers' approach towards me! This course increased my self-awareness and gave me some great tools to improve my call handling skills
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