Course description
Customer Care: Be Part of Your Customer’s Story
Discover and experience this fantastic fast-moving opportunity for you to experience your customers’ story – what it’s like to be on the receiving end - in order to help your customers in the future.
In this practical and inspirational Diomas Customer Service course, you’ll get lots of hands-on participation; finding out how your customers will benefit from a successful customer journey. Discover what your current situation is, and discover skills that will help to make your business profitable. You’ll gain invaluable skills and make personal commitment plans to implement them straight away.
Upcoming start dates
Suitability - Who should attend?
Everyone who is involved with the customer service.
Outcome / Qualification etc.
This Diomas Customer Service course is an excellent opportunity for you to gain a thorough understanding of your customer journey experience. Putting you in the position of your customer, you’ll find out the true meaning of customer satisfaction; matching familiar sounds and emotions to better support your customers in the future.
You’ll also find out what being a good manager really entails; in comparison with a good employee. You can expect to find out how to make the most of customer feedback in order to create a truly positive customer experience that will develop your business.
Training Course Content
- Understand your Customers’ Journey and how you fit in their story
- Customer Service - what should it look, sound and feel like and changes through the years
- The characteristics of a different Customer types
- What does 'Be part of your Customer's story' really mean?
- Recruitment - Select your team carefully
- Further development
- Have a Vision and Values
- Share your vision and values
- Managers - how we choose them, how we train them
- Customer focused manager
- Internal customers
- Importance of 'Care'
- Empathy, Emotional intelligence and Customer Care
- Communication skills and different styles of Communication
- Presentation skills
- Sales skills
- FeedForward model
- Commitment wheel
Why choose Diomas Learning Solutions
95% of clients give us an average rate 9.12 out of 10
16 Associate Trainers, courses delivered in 12 different countries in 2019
Founded in 2017
Reviews
Average rating 5
Just brilliant! Thank you!
This is the 2nd course with Diomas and it was very good and very consistent quality. I loved Stavros' style.
Expenses
£1250 plus VAT
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Diomas Learning Solutions
A dynamic and forward-thinking boutique consultancy, we provide executive staffing, bespoke learning solutions and consultancy services to the private and public sectors. The Diomas Group was founded by Stavros Vathistas and Brad Kenworthy, who have over 30 collective years’ experience in the private and public...
Fantastic!