Course description
ITIL® 4 Foundation - Classroom
The ITIL® 4 Foundation course teaches the latest change to the ITIL service management syllabus and framework by AXELOS.
The change reflects the digital transformation the world, known as the “Fourth Industrial Revolution” or “Industry 4.0”, is going through and how that needs to be represented through service providers aligning themselves to business strategy and customer needs.
ITIL 4 provides a comprehensive, practical and proven guidance for establishing a service management system.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The swirl logo ™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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Suitability - Who should attend?
This ITIL 4 Foundation training course is aimed at the same set of professionals as the previous version of ITIL, including:
- Anyone looking to start their career in IT service management
- Current IT professionals who are looking to transition into service management, if they don't already hold a credential
- Professionals working in other areas of IT (digital, development, etc) who have a focus on service delivery
- Those who hold a current ITIL Foundation qualification and wish to upgrade their knowledge to the latest version
Outcome / Qualification etc.
Accreditation: ITIL®
Training Course Content
Our accredited ITIL® 4 classroom courses are taught by IT service management professionals. They have been thoroughly briefed and trained on the latest syllabus and will be sure to impart their knowledge to you, so you have the best chance of passing your exam and starting your journey through the remainder of the ITIL® 4 modules.
There are no prerequisites for the ITIL®4 Foundation, however it's recommended that you complete the pre-course reading before attending the course.
What does the course include?
- 2-day course duration for you to really get a thorough understanding of the new ITIL® 4 Foundation syllabus
- The official ITIL®4 manual is included in the price
- The ITIL® 4 examination is included in the price and will be taken on the last day of your training
- The official and recently released syllabus from AXELOS – your knowledge and qualification will be up-to-date and relevant
Syllabus
- How ITIL® builds upon and support Lean, Agile, DevOps, and other project and process management practices
- The seven guiding principles of ITIL® 4
- ITIL® service value system
- The four dimensions of service management
- The ITIL® practices; understanding the purpose and key terms of all 15, with an in-depth understanding of seven
Why choose e-Careers Ltd
We have successfully trained over 610,000 learners, from over 50 countries, and growing.
We are industry leaders, with multiple awards and over 10 years experience.
Our Trainers and Tutors are industry experts in their fields
Expenses
Tuition Fee: £ 695Inc. VAT
Continuing Studies
The ITIL 4 Foundation leads onto the ITIL 4 Practitioner training course, which can be taken in a Virtual Classroom setting, or online.
Typical job roles with an ITIL 4 qualification include:
- Network Operations Engineer
- IT Service Desk Manager
- IT Project Manager