Course description
ITIL® Service Design Manual
The ITIL® Service Design manual will provide you with guidance from service management practitioners around the world for designing IT solutions that consistently meet customers' requirements and delivered targets benefits to businesses.
This is the only publication from which ITIL Service Design exam questions are taken.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The swirl logo ™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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Upcoming start dates
Suitability - Who should attend?
The ITIL Service Design manual is recommended for anyone who is looking to gain the ITIL Service Design qualification.
Outcome / Qualification etc.
Accreditation: ITIL®
ITIL Service Design manual cover?
- Covers the principles, methods, practices and tools needed to design effective, measurable and scalable IT services
- Demonstrates how service design can deliver organizational benefits, including reduced costs, improved quality and consistency, and greater customer satisfaction
- Provides working templates and examples for putting IT service design principles into action straightaway.
Training Course Content
- Introduction
- Service management as a practice
- Service design principles
- Service design processes
- Service design technology-related activities
- Organising for service design
- Technology considerations
- Implementing service design
- Challenges, risks and critical success factors
Why choose e-Careers Ltd
We have successfully trained over 610,000 learners, from over 50 countries, and growing.
We are industry leaders, with multiple awards and over 10 years experience.
Our Trainers and Tutors are industry experts in their fields
Expenses
Tuition Fee: £ 85Inc. VAT
Continuing Studies
The Official ITIL Service Design manual is a guide that can be utilised and referred to in the career of service management professionals at any level of experience.
Once qualified, you will be eligible to apply for a range of job roles, including:
- Service Desk and Incident Manager
- Security Administrator
- Database Administrator
- Applications Support
- Network Support
- Problem Manager
- Problem Manager
- IT Operations Manager
- Release Manager