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Principles of Customer Service - Level 2 Certificate

West London College
Course summary
Variable - to suit you
0 GBP
Distance
Next available date: Contact for dates - Distance
Vocational & College Courses

Course description

Principles of Customer Service - Level 2 Certificate: In order to have a truly successful business you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain however 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task. Achieve a nationally recognised Level 2 qualification Evidence your competency to employers Further your personal and professional development Learn at a time that suits you without the need to attend college Improve your understanding of how to successfully handle complaints Reduce the risk of complaints

Suitability - Who should attend?

You must be aged 19 or over and have lived in the EU/EEA for the past 3 years.

Outcome / Qualification etc.

Nationally recognised qualification

About provider

West London College

West London College

Speak to any of our students and they will tell you that college life doesn’t just mean achieving a new qualification.  Study with West London College and you can be sure that you will gain a whole range of skills...


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Contact info

West London College

The Green, Ealing
W5 5EW London

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