Course description
Writing with Empathy
Writing with empathy can help you connect with your audience and grow their loyalty, turning them into advocates and strengthening your brand. And, luckily, empathy is something we can all learn and improve on.
We’ll help your team understand the importance of empathy and how to apply it in their writing. This course will help them focus on who they are writing to, structure their communication effectively, and adopt the right tone of voice to harness the power of empathy. We’ll tailor the training using real examples of your organisation’s documents, guaranteeing the materials will be relevant and the techniques easy to apply.
A key feature of this course is that all delegates receive our unique pre-course writing analysis. This covers 15 different areas of writing skills and helps us ensure the training meets the delegates’ precise writing needs.
Upcoming start dates
Suitability - Who should attend?
Who is it for?
Anyone who writes to customers via emails, letters or social media, in any sector.
What level is it for?
Any level. We tailor the content to meet participants’ needs, communications and backgrounds.
Outcome / Qualification etc.
By the end of the training, attendees will be able to:
- use empathy to connect with customers
- build a logical structure for every communication
- always adopt the right tone, including when offering an apology
- deal with any legal or compliance wording
- write clearer letters and emails that result in fewer escalations
- use correct grammar and punctuation.
Why choose Emphasis Training Limited
Running tailored training and consultancy since 1998
More than 80,000 delegates from 1,000 organisations worldwide
Delegates rate our training 9/10, with an average NPS rating of 64
Reviews
Average rating 5
Loved the course, felt like I got a lot out of it. Punctuation exercises were good as a sense check. Feel like everyone was engaged on my course and Gary was a fab facilitator!
I thought it was a great course. I made a lot of notes and can't wait for the rest of my team to go through this.
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Emphasis Training – business-writing training and consultancy trusted by over 1,000 organisations and 80,000 delegates worldwide.
With over 25 years of experience delivering business-writing and communication-skills training, Emphasis has built an unrivalled reputation, reaching over 80,000 satisfied delegates across the globe. Today, everyone from individuals to entire companies can learn effective business writing and communication skills...
Case Studies
The King's Fund gives its writing a health check
The King's Fund chooses Emphasis to improve their overall writing standard.
The tutor was brilliant, really informative and explained fully if we weren't 100%. Made to feel really comfortable.