Emergency Service Contact Handling - Level 3 - Apprenticeship StandardFind Registered Apprenticeship Training Providers - For Employers
Emergency Service Contact Handling - Level 3 - Apprenticeship Standard
This apprenticeship standard is Level 3 and typically takes 12 months to complete.
Details of standard
An “Emergency Service or NHS Integrated Urgent Care Contact Handler” responds to requests for specialist professional assistance from members of the public, colleagues, and employees from other organisations (all of these individuals are called “service users”). The requests from service users could be received through a variety of communication methods, including the telephone (for example, 999 emergency or 111 urgent care calls), online applications, text messages and through social media. Some service users will be directly or indirectly involved in difficult and / or traumatic situations (for example, they may be in danger or unwell), and may display a variety of characteristics (for example, vulnerability, anxiety, confrontational).
Suitability - Who should attend?
Apprentices who complete the program will receive a Emergency Service Contact Handling - Level 3 - Apprenticeship Standardtechnical certificate.
Level 3 qualifications are equivalent to:
- AS and A-Level
- International Baccalaureate
- NVQ Level 3
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Please note this training is specifically for employers in England looking to train apprentices, not individuals looking to achieve this qualification.
Provider: Find Registered Apprenticeship Training Providers - For Employers
Apprenticeship Training from Registered Training Providers
If your company is looking for registered training providers to train your apprentices, findcourses is here to help. If you pay the Apprenticeship Levy, or are receiving co-investment government funding to invest in your employee development through apprenticeships, then you...
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Please only fill out this form if you are a UK employer looking to find training for your apprentice/s. This training is not for individuals looking to achieve this qualification.
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