Apprenticeship Description
Emergency Service Contact Handling - Level 3 - Apprenticeship Standard
This apprenticeship standard is Level 3 and typically takes 12 months to complete.
Details of standard
An “Emergency Service or NHS Integrated Urgent Care Contact Handler” responds to requests for specialist professional assistance from members of the public, colleagues, and employees from other organisations (all of these individuals are called “service users”). The requests from service users could be received through a variety of communication methods, including the telephone (for example, 999 emergency or 111 urgent care calls), online applications, text messages and through social media. Some service users will be directly or indirectly involved in difficult and / or traumatic situations (for example, they may be in danger or unwell), and may display a variety of characteristics (for example, vulnerability, anxiety, confrontational).
Upcoming start dates
Suitability - Who should attend?
Apprentices who complete the program will receive a Emergency Service Contact Handling - Level 3 - Apprenticeship Standardtechnical certificate.
Level 3 qualifications are equivalent to:
- AS and A-Level
- International Baccalaureate
- NVQ Level 3
Find a Registered Training Provider
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Please note this training is specifically for employers in England looking to train apprentices, not individuals looking to achieve this qualification.