Apprenticeship Description
Unified communications troubleshooter - Level 4 - Apprenticeship Framework
The primary responsibility of a Unified Communications Trouble Shooter is to provide customers (internal or external) with a specialist technical service to set them up on unified communications systems and to resolve problems when they arise. This service can be delivered face-to-face, on the ‘phone or online. They are required to install equipment and software and handle incidents and requests for help, including providing fault diagnostic across a broad range of unified communications technologies in accordance with business service level agreements.
The primary responsibility of a Unified Communications Trouble Shooter is to provide customers (internal or external) with a specialist technical service to set them up on unified communications systems and to resolve problems when they arise. This service can be delivered face-to-face, on the ‘phone or online. They are required to install equipment and software and handle incidents and requests for help, including providing fault diagnostic across a broad range of unified communications technologies in accordance with business service level agreements.
Upcoming start dates
Suitability - Who should attend?
You will learn:
- how to configure, maintain and install data solutions and network services
- working with service and client architecture, features and troubleshooting tools
- configuring and maintaining domain services, networks, servers and client software
- troubleshooting hardware and software failures