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Assertiveness & Confidence
Understanding behaviour styles is an essential element in operating successfully in both a personal and professional capacity. Many people fail to assert themselves and end up being walked over. Others get what they want by using aggressive tactics then wonder why they come unstuck in their relationships with others.
This workshop examines ‘the golden zone’ of assertiveness and provides useful techniques to maintain effective behaviour and communication skills. It also gives an insight into what it takes to maintain confidence in the face of adversity.
Suitability - Who should attend?
All roles and all levels within a business looking to improve their confidence and assertiveness at work.
Outcome / Qualification etc.
As a result of attending this workshop, you will be able to:
- Define the key three behaviour styles
- Identify your own personal style
- Understand the golden zone
- Know how to consistently maintain an assertive approach
- Reframe negative qualities into positive ones Manage confidence levels when challenged
Training Course Content
This course covers the following topics:
- Intro, objective and warm up
- Assertiveness Q&A
- The three behaviour styles
- The Assertive-Ometer
- The Golden Zone
- The top ten tactics of assertive people
- Reframing our qualities
- The thoughts/results cycle
- Summary and reflection
Request information for a price quote.
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