The ITIL Planning, Protection and Optimisation (PPO) course is one of the four modules that make up the ITIL Intermediate "capability stream".
Successful completion of the course and exam provides delegates with a Certificate in its own right and 4 ITIL credits towards the ITIL Expert qualification.
The PPO certificate is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.
The Planning, Protection and Optimisation Course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to:
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Demand Management
The main focus of the course is covered by the Service Design volume of the IT Infrastructure Library.
The course is comprised of lecture sessions, facilitated assignments and exercises and a practice examination.
The program is targeted at IT Professionals, Business Managers and Business Process Owners.
It is particularly suited to operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management, and Risk Management who wish to enhance their role-based capabilities.
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