This accredited course provides a thorough understanding of the latest ITIL Practitioner Guidance on 'how' to start to adopt and adapt ITIL best practice. Most courses run over two days, hough we have a few which are three day.
ITIL Practitioner courses are now available in London, Birmingham, Leeds, Manchester and cities across the UK.
The course is designed to take you beyond your existing Foundation level understanding of the ITIL framework, and provides a toolkit and guidance to allow you to become a confident ITIL Practitioner. It will help delegates to develop their service management careers and enable them to apply ITIL more effectively.
Candidates will receive 3 credits for successfully passing the exam and these can be used towards ITIL Expert certification.
Suitability - Who should attend?
Training Course Content
Delivered by fully accredited trainers and industry leading experts with extensive experience of using ITIL, the course uses case studies and accelerated learning techniques to ensure that theory is embedded and you feel confident in the practical application of ITIL.
Apply the concept of 'Adopt and Adapt' when using ITIL guidance in a given context.
ITSM Guiding Principles
Apply the ITSM guiding principles in a given context when planning and implementing service improvements
a) Focus on value
b) Design for experience
c) Start where you are
d) Work holistically
e) Progress iteratively
f) Observe directly
g) Be transparent
i) Keep it simple
Focus on Training: Best Practice Skills from the Specialists
Focus on Training is a professional training company specialising in offering accredited Project Management and IT programmes. With over 10,000 courses offered in over 100 locations throughout the United Kingdom, Focus is a premier training provider. All programmes can be booked online...
Find out more about this ITIL Problem Management (ITIL Specialist) course - simply fill out your details:
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