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Masterclass in Handling Incoming Telephone Calls

Focus on Training
Course summary
269 GBP
Professional Training
Next available date: 23/08/2021 - Online courses
Course Dates
Online courses
269 GBP
23/08/2021

Manchester
269 GBP
20/09/2021

Edinburgh
269 GBP
21/09/2021

Nottingham
269 GBP
11/10/2021

Course description

This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of. The trainer then helps them devise a scoring system to mark how well a call is handled and then makes live calls on a speaker phone to outside organisations allowing the delegates to mark the standards of how the calls are taken. This is a fully hands-on course that will improve the incoming call skills of both inexperienced and experienced staff who take incoming calls.

CPD Value 3 Hours

About provider

Focus on Training: Best Practice Skills from the Specialists

Focus on Training is a professional training company specialising in offering accredited Project Management and IT programmes. With over 10,000 courses offered in over 100 locations throughout the United Kingdom, Focus is a premier training provider. All programmes can be booked online...


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Contact info

Focus on Training

Olympus House, Werrington Centre
PE4 6NA Peterborough

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www.focus-on-training.co.uk


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