Advanced Coaching and Communication Skills for Leaders

FQM Training
Course summary
Length: 3 days
Price: 1,195 GBP excl. VAT
Location: Aberdeen
Next available date: Enquire for more information - Aberdeen
Provider: FQM Training plus
Course type: Open / Scheduled

Advanced Coaching and Communication Skills for Leaders

Advanced Coaching and Communication Skills for Leaders 3-day CourseAdvanced Coaching and Communication Skills for Leaders - 3-Day Open Course

This three-day training programme will provide delegates with the coaching and communication skills necessary to create effective working relationships and to bring about changes in beliefs, attitudes and behaviour that will support improved performance.

This training will help participants in the following ways:

At the organisation level:

  • Identify how coaching will encourage others to “live” the organisation’s values
  • Promote a coaching culture within the organisation

Effective Communication:

  • Appreciate how language shapes our beliefs, attitudes and values and impacts on behaviour in the workplace
  • Increase awareness of own style of communication and that of others
  • Understand the barriers which can affect communication
  • Appreciate the use of language in ensuring messages are received and understood

Coach for improved performance:

  • Develop the coaching skills of listening and developing active listening skills and the competence to practise in a safe environment
  • Identify and transform beliefs and values that will support appropriate behavioural change
  • Improve the quality of work and safe working practice
  • Aid the transfer of learning into the workplace
  • Raise awareness and take responsibility for their own safety and that of others

Build solid working relationships:

  • Build rapport and an environment of trust and confidentiality
  • Recognise how emotions can affect behaviour
  • Be able to see things from others perspectives and have an insight into how to deal with future situations

Suitability - Who should attend?

This Advanced Coaching and Communication Skills for Leaders course is designed for managers and leaders looking to develop an essential toolkit of coaching and communication skills, designed to improve the performance of individuals and teams.

Outcome / Qualification etc.

Course participation will help delegates to:

  • Increase awareness and understanding of self and others
  • Appreciate the influence of values, beliefs, perceptions and attitudes in workplace performance
  • Gain an understanding of how we communicate and the importance of language
  • Develop a coaching mindset and the critical skills of rapport, active listening, precision questioning and effective feedback
  • Acquire competence and confidence in coaching individual and teams

Training Course Content

The agenda for this 3 days training programme is as follows:

Day One - Personal Development (Understanding self)

  • Introduction to the programme
  • The difference skills, attributes and behaviours between a Coach, Manager and Leader
  • Values - Individual, team and organisational
  • Managing your state
  • The skills to build Rapport
  • Understanding the pivotal position of the coach
  • Communication - learning styles and language
  • Active and deep listening skills
  • Questioning Techniques

Day Two - Coaching Skills

  • ABC and understanding the Human Factors
  • GROW Model
  • Team and individual coaching
  • Demonstration and practice
  • Coaching for Performance Improvement
  • Wheel
  • Demonstration and practice
  • Self-improvement and development
  • Wheel - drill down
  • Demonstration and practice
  • Coaching for challenging situations
  • Demonstration and practice

Day Three - Managing Performance

  • Coaching method for meetings
  • Practice
  • Different Perspectives- understanding other people’s perspective (difficult people / conflict situations)
  • Demonstration and Practice
  • Coaching for change and improvement
  • Demonstration and practice
  • Review of questioning techniques
  • Group coaching
  • Coaching assessment and feedback with the professional coaches (three hours)
  • What next? Review, Assignments and Evaluation


The cost of this Advanced Coaching and Communication Skills for Leaders course is £1,195 + VAT per participant. This fee includes a full lunch and refreshments during both days.

In-house training

This course can also be delivered in-company for your staff in Scotland or the UK.  In-House Rate - £5500 + VAT 

Provider: FQM Training

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FQM Training

49 Huntly Street
AB10 1TH Aberdeen

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