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Handling Difficult Conversations

Futureproof Training
Course summary
1.5 hours
English
Online courses
Next available date: Please contact the provider - Online courses
Professional Training

Course description

Handling Difficult Conversations

participants will develop the confidence to take a proactive approach and understand the behaviours of others and how to respond appropriately whilst maintaining a professional working relationship.

Suitability - Who should attend?

The ideal group size for this course is 6 people.

Training Course Content

Core development objectives covered:

  • What difficult conversation do you conduct at work?
    • The importance of taking a proactive approach
  • Preparing for difficult conversations
    • Formal & informal options to improve performance
    • Providing objective information
    • Ensuring feedback is linked to observable behaviour
  • Maintaining a professional working relationship
    • Avoiding manipulation
  • Developing an action plan
    • Setting clear & measurable objectives
    • Monitoring & measuring progress
  • Knowing when to involve HR
    • The manager / coach relationship

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About provider

Futureproof Training

Our partnership approach allows us to work closely with you to develop a ‘fit for purpose’ level of support that utilises a blend of engaging and challenging learning methodologies focused on a sustainable application of new skills and behaviours back...


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Contact info

Futureproof Training

25 Croft Avenue
NG18 4SR Nottingham

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futureproof-training.co.uk

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