Executive Assistant / PA Advanced MasterclassGBC Learning & Development
Executive Assistant/PA Advanced Masterclass
By the end of the course you will be able to:
- Redefine your role as an Executive PA and understand others’ expectations
- Apply new techniques to build a more successful working relationship with your manager
- Practise the principles of assertive behaviour and communicate confidently and credibly
- Plan and monitor ongoing tasks and projects successfully
- Contribute effectively within meetings
- Manage your time more effectively
- Develop tips and techniques for analysing problems and making decisions
- Develop your role and take accountability
Suitability - Who should attend?
PAs, senior secretaries, management assistants and executive assistants who are looking to develop their role. The aims are to improve their skills and gain up- to-date techniques and tactics in line with their higher level responsibilities and the changing expectations of the PA/EA role.
Outcome / Qualification etc.
CPD Certified 12 Learning Hours, 12 Points
Training Course Content
Introduction & Workshop Objectives
The Role of the PA / Executive Assistant
- What skills and qualities you need to provide the proactive support your manager expects
- Knowledge of the Four Working Styles
- Identifying your strengths and aspects for development
Understanding the reality of your job
- Analysing your role
- Diary management
- Managing your workload and your manager
- Setting priorities and achieving deadlines
Preparing and presenting information
- On your own behalf / on behalf of your executive
Decision making / problem solving
- Developing a logical and objective approach
- Looking at a decision from all points of view
- Increase lateral thinking skills
Building confidence and assertiveness
- What is assertive behaviour and how to apply it
- Communicating more effectively
- Positive thinking building on a firm foundation
Taking more control and responsibility
- Coping with “unreasonable” demands
- Managing interruptions
- Prioritising your work
- Successful delegating
Managing small projects / events
- How to plan and think ahead for success
- Tools and techniques to use
Leadership motivation tools
- Increasing your motivation to lead
Controlling and Diffusing Your Anger
- Understand what causes your anger
- Manage and reduce your angry reactions
- Use problem solving / communication skills
- Working out a well-developed plan for change to transform your role and performance
Course fees are £685 + VAT per delegate.
GBC offers a 'buy one, get one half price' offer on all courses. Please send us an enquiry for more information.
GBC can develop customised solutions or deliver off-the-shelf courses in-house for your staff. This approach makes perfect sense for groups of 4+ delegates, enhancing cost effectiveness as well as team bonding.
GBC Learning & Development - Business training at its best
The trainers at GBC Learning & Development have practical backgrounds and a wealth of experience, in both the business and public sectors. This means they can adapt their training courses to the specific needs of each group, encouraging full participation. GBC...
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