Diploma in Customer Service and Opera PMS Software Training Level 3
Every business wants to provide outstanding customer service in terms of improving their growth and visibility in the industry. Providing customer service does not always come easy to employees. It is a skill that needs to be learned and an art that needs to be mastered. The Advanced Diploma in Customer Service and Opera PMS Software Training is perfect as it teaches learners how to provide this elusive customer service that enables an organisation to enhance their productivity and gain new customers to their fold. The course introduces learners to essential elements of customer service and how it can be applied in positions related to customer service management.
What Will I Learn?
Gain a clear understanding of how to communicate with customers in a business environment.
Improve your communication skills and create a first, good impression and gain the trust of customers.
Learn what it takes to deal with customer questions and queries and find solutions to every one of them.
Learn how improve your customer relationship with your customer base, ask for feedback and reviews on the service you are providing them.
Understand how good customer service leads to increase in sales, and keeping customers satisfied will mean return customers on multiple occasions.
Learn what truly exceptional customer service is in any industry and take your career to the next level.
Learning Opera PMS Hotel Front Desk software and its functionality.
Develop skills working in hotel front desk including customer booking, reservation, check in, checkout and many more.
1: Customer Service And Legislation
2: Customers And Communication In Business
3: Creating A Positive Impression Among The Customers
4: Dealing With Requests, Queries And Issues
5: Customer Relationship
6: Feedback And Sales
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
Method of Assessment
This online course will be evaluated through written assignments. In order to complete this programme successfully and gain your professional qualification, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.
Please Note: Additionally, £179+vat is charged for assessment and certificate and you need to pay that when you are submitting your assessments only (it is not required to pay initially when you are registering). this payment can be paid into 3 installments when you are submitting your assessments.
Those who successfully completed the course will be awarded the Level 3 Diploma in Customer Service and Opera PMS Software Training by ABC Awards. It will make you valuable to employers, and your motivation at gaining new skills will be recognised.
Outcome / Qualification etc.
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