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Diploma in Customer Service - Level 3

Global Edulink
Course summary
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Vocational & College Courses

Course description

Diploma in Customer Service - Level 3:

Diploma in Customer Service - Level 3

Overview:

Would you like to achieve an excellent online accredited UK qualification, which will demonstrate a high level of skill and knowledge? Look no further than this fantastic Customer Service Level 3 online course.

This excellent Customer Service Level 3 accredited online course has been created to give learners a thorough understanding and appreciation of the necessity for outstanding customer service within companies. Learners will come away from this Customer Service Level 3 accredited online course with an understanding of customer service and legislation, and extensive knowledge of customer communication in business.

In addition, this Customer Service Level 3 accredited online course will teach you how to create a positive impression, how to appropriately deal with requests, queries, and issues, and how to maintain customer relations. This Customer Service Level 3 accredited online course is suitable for learners of all abilities.

Course Objectives

  • Understand customer service and legislation
  • Understand customer communication in business
  • Learn how to create a positive impression
  • Learn to appropriately deal with requests, queries, and issues
  • Learn to maintain customer relations

Method of assessment

At the end of the course learners will also take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification

Successful learners will be awarded a Level 3 Diploma in Customer Service.

Course Curriculum

1: Customer service and legislation
2: Customers and communication in business
3: Creating a positive impression among the customers
4: Dealing with requests, queries and issues
5: Customer relationship
6: Feedback and sales
Mock exam:
Final exam:

Progression and career path

On the successful completion of this course in customer service, you will be qualified to work for a number of job roles in the customer service industry. This certificate can also be used as a foundation to expand your knowledge on the subject or to take progressive steps in your career. Below listed are few of the job roles this course will qualify you for, along with the average UK salary per annum according to

  • Customer Service Manager – £27,760 per annum
  • Account Coordinator – £21,616 per annum
  • Call Centre Supervisor – £21,384 per annum
  • Account Manager – £26,573 per annum
  • Concierge – £19,636 per annum
  • Customer Care Executive – £19,653 per annum

Outcome / Qualification etc.

Non-accredited external qualification

About provider

Global Edulink Training - together, shaping your future

Global Edulink - together, shaping your future

Global Edulink is an established provider for professional skills training in the United Kingdom. Courses are designed for a wide audience of professionals seeking A-Level training in education, IT, security, English language and office administration. Global Edulink training courses focus on...


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Contact info

Global Edulink

CityPoint, 1 Ropemaker Street
EC2Y 9HU London

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globaledulink.co.uk

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