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Diploma in Office Administration & Reception

Global Edulink
Course summary
40 hours
69 GBP
Part time
Online courses
Next available date: This course is available to purchase anytime of the year. - Online courses
Last application: This course is available to register anytime of the year.
Professional Training

Course description

ofc admin


Kick start your career now with this Diploma in Office Administration & Reception (USA Standards), and you could be in a well-paid position with room for progression. The great thing about a Diploma in Office Administration & Reception is that it allows you to work in various roles, you could specialise as a Medical or Legal Secretary, you could go into HR or finance, and you might even work as a PA. These are all fantastic, profitable options, so whether you have some experience or are a beginner, this course is a great place to start.

The course is divided into modules which are helpful and easy-to-understand, so you can build knowledge as you go.

We’ve got everything covered, including how to prepare business documents and how to effectively communicate at work. If you are currently seeking employment we can help, as we include lessons on CV writing, cover letter writing and personal statement preparation, as well as job interview techniques.

Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Please Note: This Course is Based on USA Standards.

Suitability - Who should attend?

Who is this course for?

Anyone hoping to work as, or already working as: a Receptionist, Administrative Assistant, Office Administrator or Secretary

Entry Requirements

Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.

Training Course Content


  • Excellent customer service
  • ICT and business communication
  • Professional and personal development, and managing a business environment
  • Record keeping (Finance and HR)


  1. Developing Customer Service Skills
  2. Business Reports and Letter Writing
  3. E-Mails Writing Tips
  4. Typing Speed Development
  5. Tips for Speed Reading
  6. Microsoft Word
  7. Microsoft Excel
  8. Microsoft Powerpoint
  9. Microsoft Outlook
  10. Microsoft Access
  11. Diary Management
  12. Handling Confidential Documents
  13. Job functions and Description of Office Admin/ Manager
  14. Successful Meeting Minutes
  15. Note Taking
  16. Document Proofreading
  17. Appointment Booking and Arranging Interviews
  18. Delivering Postal Mail
  19. Dictating
  20. Organising a Meeting
  21. Data Management, Record Keeping and Filing
  22. Event Planning
  23. Arrange Business Travel & Accommodation
  24. Bookkeeping
  25. Quickbooks for Payroll Management
  26. Invoicing/Petty Cash
  27. Supervising and Monitoring the Office Works
  28. Time Management
  29. Motivating Employees
  30. Creating an Effective CV and Cover Letter

Mock Exam

Final Exam

Certificate Download Guide

Benefits you will gain High-quality e-learning study materials and mock exams.

  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal.
  • The benefit of applying for TOTUM Discount Card.
  • Recognised Accredited Qualification.
  • Excellent customer service and administrative support

Method of Assessment

At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.


Now £69
Was £249

Continuing Studies

Career path

To help you to gain employment as a Receptionist, Office Manager or Secretary, our recognised Diploma qualification is designed to be practical and useful rather than merely theoretical. The course is comprehensive, in that there is no need for you to enrol on a separate ICT course as it covers working with Microsoft Office, data entry, writing and formatting administrative documents.

Customer Outreach Award 2019


We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

About provider

Global Edulink - together, shaping your future

Global EduLink, located at the heart of London, is a pioneer in online education for UK learners and other learners across the globe. With over 224,000 happy learners, Global EduLink makes sure that your requirements are met by proving you...

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Global Edulink

CityPoint, 1 Ropemaker Street
EC2Y 9HU London

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