Diploma in Professional Receptionist

Course Overview

Diploma in Professional Receptionist

To improve your chances of gaining well-paid employment as a Receptionist, enrol on Global Edulink’s Diploma in Professional Receptionist. Developing your skills and gaining a formal, recognised qualification will impress existing and future employers and aid your career development.

This course is suitable for those who are seeking their first receptionist role, someone who has just begun working as a receptionist or someone who is an experienced receptionist. This online course will suit all levels of experience and will enable you to succeed as a Receptionist. As a leading qualification provider, Global Edulink can help you to enhance your natural abilities and experience in reception, switchboard and clerical duties, and demonstrate that you are willing and able to improve yourself and achieve professional development.

Course Curriculum

01

• .Professional Receptionist Training Course Objectives
• The 90: 90 Principle to create a powerful first impression
• Hot Telephone Tips
• Get the facts- ask the right questions
• Discuss Solutions- learning to listen
• Dealing with difficult customers

02

• Practice good telephone skills
• Managing database and company files
• Booking or Reservation procedure
• Deal effectively with security and safety issues
• Meeting Arrangements
• Successful Meetings & Minutes
• Organising a Meeting
• Arranging Business Travel and Accommodation

03

• Email Tutorial
• How to use Social Media to promote your company
• How to write a formal letter
• How to write Business Memo
• Business Writing and Memos
• Minute Taking
• Taking Minutes
• Microsoft Excel Tutorial
• MS PowerPoint Tips
• MS Word Tips & Tricks
• Microsoft Outlook