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Hotel Receptionist and Opera PMS Software Training

Global Edulink
Course summary
Online courses
Next available date: Contact for dates - Online courses
Professional Training

Course description

Hotel Receptionist and Opera PMS Software Training:

Course Overview

Hotel Receptionist and Opera PMS Software Training

Created by a highly skilled and experienced professional, this course shows you what it takes to become a Hotel Receptionist, even covering the leading hotel software – Opera PMS. This Professional Hotel Receptionist Training course has been designed to ensure that you have all the essential skills needed to enhance or start a career as a Hotel Receptionist. Whether you’re someone who is already working, or if you’re just starting out, this course is packed with useful information to help you to succeed.

Course Discription

This course is run by an experienced tutor (Gregory) who has worked in some leading hotel chains over last 15 years. Gregory has built this course based on his own experiences within the hospitality industry. His goal is to ensure you gain all the essential skills to work in the hospitality industry, including how to use Opera PMS in a professional capacity.

Key points

  • Learn to navigate Opera PMS like a professional
  • Understand how to manage guests
  • Learn to use the leading hotel software
  • Ask any questions and learn from a professional

What will I study?

Day 1:

  • Check in / check out
  • Telephone etiquette
  • Being prepared and ready
  • Complaints and critical situation handling
  • Power of words
  • Overbooked hotel and booking out guest
  • What is a hotel manager looking for?

Day 2:

  • Opera log in and log out
  • Finding a reservation
  • Creating reservation
  • Preferences and features request
  • Amending and cancelling reservations
  • Check in and check out
  • Cashiering – post charges / splitting and transferring charges / routing / fast postings and fixed charges
  • Room management

This two day intensive course includes:

  • Learn from an expert Tutor
  • Receive extra course material
  • Accredited Certificate on successful completion
  • Free access to the online version of the course
  • Study Manual
  • Free refreshments and Wi-Fi

Award

Certificate in Hotel Receptionist and Opera PMS Software Training

Awarded by

CPD & iAP

Duration

2 Days

Suitability - Who should attend?

You need to be at least 16 years oldYou should have a basic grasp of English, Maths and IT

Outcome / Qualification etc.

Non-accredited external qualification

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About provider

Global Edulink - together, shaping your future

Global Edulink - together, shaping your future

Global EduLink, located at the heart of London, is a pioneer in online education for UK learners and other learners across the globe. With over 224,000 happy learners, Global EduLink makes sure that your requirements are met by proving you...


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Contact info

Global Edulink

CityPoint, 1 Ropemaker Street
EC2Y 9HU London

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globaledulink.co.uk


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