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ITIL® 4 Foundation Course + Exam

Global Edulink
Course summary
59 hours
215 GBP excl. VAT
English
Part time
Online courses
Next available date: This course is available anytime in anywhere. - Online courses
Last application: This course is available to register anytime of the year.
Professional Training

Course description

ITIL® 4 Foundation Course + Exam

Overview

The ITIL® 4 Foundation will educate you on how to manage IT services and achieve business value within an enterprise. It is a widely accepted approach in service management and will introduce learners to the core principles of ITIL best practices and concepts.

ITIL® 4 Foundation and Official Exam will give learners the opportunity to take the Foundation exam upon the completion of the course. There are no formal pre-requisites to take this exam, however, Accredited Foundation training is recommended.

ITIL® 4 Foundation and Official Exam is suitable for anyone who wants to have a career in the IT service management industry. Whether as an IT Manager, IT Consultant, IT Developer or Business Manager, this Foundation Course is the perfect fit for your career.  Once you successfully complete the examination, you will be awarded an official ITIL® 4 Foundation certificate

You can now take this Foundation exam through Global Edulink. The exam will test your knowledge of the key concepts, elements, and terminology in ITIL and on emerging practices such as Lean, Agile and DevOps. This exam will also test your competence in the service management framework and if you know how to apply ITIL best practices to improve tech-enabled services and products. Once you successfully complete this course you can list it on your resume, and you will be able to demonstrate your skills and knowledge in ITIL 4 service management to potential organisations.

ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include a Free CV writing pack, free career support and course demo to make your learning experience more rewarding and enriching.

Suitability - Who should attend?

This course is aimed at any individual with an interest in service management.

Entry Requirements

Learners should be age 19 or over and must have a basic understanding of Maths, English, and ICT.

Outcome / Qualification etc.

Certification

Successful learners will be awarded the ITIL® 4 Foundation exam certificate

Awarding Body

AXELOS is a leading awarding body in the UK that develops, manages and operates qualifications in best practice and methodologies that are formerly owned by the Office of Government Commerce (OGC). Established in 2014, it has earned a reputation for providing high-quality support services for learning, employment, and skills for life. A qualification from this awarding body will demonstrate a high level of skill and is a guaranteed way to stand apart from the others in the industry.

Training Course Content

Course Curriculum

Module 01: Key Concepts of Service Management

  • Value
  • Services
  • Outcomes, Costs and Risks
  • Utility and Warranty

Module 02: ITIL Guiding Principles

  • Principals
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively With Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep it Simple and Practical
  • Optimize and Automate
  • Principle Interaction

Module 03: Four Dimensions of Service Management

  • Four Dimensions Introduction
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors

Module 04: ITIL Service Value System

  • ITIL Service Value System

Module 05: Service Value Chain

  • Service Value Chain

Module 06: Key Terms of 15 ITIL Practices

  • Management Practices
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • IT Asset Management
  • Monitoring and Event Management
  • Release Management
  • Service Configuration Management
  • Deployment Management
  • Continual Improvement
  • Change Control
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Service Level Management

Module 07: ITIL Practices

  • Continual Improvement Model

Method of Assessment  

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes duration
  • Closed book

Expenses

Now £215
Was £689

Payment plans are available

Our flexible interest-free payment plan lets you pay for your studies in installment letting you focus on your learning and make education costs more manageable for our students.

Enquire now for more information.

Continuing Studies

Progression and Career Path

This course in ITIL® 4 Foundation + Official Exam will enhance your qualifications for a number of jobs in the IT industry. You can also take this exam certificate as an opportunity to win various job incentives put forth by your employer or to study further in the area and enhance your knowledge. Below given are a few of the jobs this certificate will help you in, along with the average UK salary 

  • IT Manager – £38,778 per annum
  • Project Manager, IT – £42,157 per annum
  • Service Delivery Manager – £40,819 per annum
  • IT Director – £77,982 per annum
  • Senior Project Manager, IT – £59,208 per annum

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About provider

Global Edulink - together, shaping your future

Global EduLink, located at the heart of London, is a pioneer in online education for UK learners and other learners across the globe. With over 224,000 happy learners, Global EduLink makes sure that your requirements are met by proving you...


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Contact info

Global Edulink

CityPoint, 1 Ropemaker Street
EC2Y 9HU London

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Reviews

Average rating 5

Based on 1 reviews.

Jessica
Excellent course, it is well worth the time and money.Thank you.
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