Course description
ILM Certified 7 Key Skills PA Management 6 week E-Learning Programme. Friday 23rd April 2021, Friday 30th April, Friday 7th May, Friday 14th May, Friday 21st May, Friday 28th May 2021 at 12.30-2pm GMT.
The ILM Certified 7 Key Skills PA Management E-Learning Programme has been devised to meet the demand for a comprehensive programme that increases the confidence and abilities of Assistants at work and develops them both professionally and personally. The 7 Key Skills are a blueprint for the modern role to enable Assistants to measure their capabilities, strengths and weaknesses against each one of the 7 Key Skills and through assessment, learning and reflection upskill. The programme has passed assessment by Birkbeck, University of London, CPD Standards Office and the ILM (City & Guilds Group) and each participant is eligible for a complimentary CPD Standards Office Certificate & ILM 7 Key Skills PA Management Certificate, which is £100.
Module 1: The Strategic Business Support PA Part I (1.5 hours)
- Introduction: Identify the qualities that make a great Executive Assistant or Personal Assistant
- Review your Organisational Efficiency
- Undertake assessment of the Working Style of you and your Executives
- Explore your Strengths and Weaknesses
- What impact is Right & Left Brain Thinking having on your relationship with your Executive?
- Discover your Manager’s Temperament and how to respond effectively
- Undertake in depth analysis of your Time Management performance
- Explore how to Prioritise your Tasks
Module 2: The Strategic Business Support PA Part II (1.5 hours)
- Managing your Manager – how to develop your strategic thinking skills and effective execution of your priorities
- Increase your Commercial & Business Awareness and how it applies to the organisation you work for
- Develop your Project Management capabilities to manage multiple responsibilities
- Group work on a Project Management Case Study
- Minutes of Meetings - top tips on note taking and listening in meetings
- Positive Energy & Wellbeing – How to boost your Mental Energy
Module 3: The Confident PA Communicator Part I (1.5 hours)
- Introduction – The benefits of good Communication Skills
- The 6 non-verbal communication skills – Body Language, Listening, Confidence, Managing Emotions, Written Communication
- Measuring your Assertiveness – what stops us being Assertive?
- Situations in which to be more Assertive
- How to use th 6 types of Assertiveness in different situations
Module 4: The Confident PA Communicator Part II (1.5 hours)
- How to manage difficult situations using coaching techniques
- Explore how to use negotiation and influencing techniques in your communication
- What Type of Team Player Are You?
- Review the role of team players and the impact of different personalities on team performance
- Complete assessment of your Belbin Team Player role
- Positive Energy & Wellbeing – Managing Stress with Physical Exercise
Module 5: The Executive PA Manager Part 1 (1.5 hours)
- Introduction to Leaders and their different Leadership Styles
- Review of ‘Goleman Leadership Styles’
- How to step up into your EA & PA Leadership & Management capabilities
- Discover how Emotional Intelligence understanding enhances job performance
- Get to know yourself, understand your feelings, perceive yourself accurately and cultivate confidence and self esteem
- Discover how to recognise and manage the Amygdala
- Complete assessment of your Emotional Intelligence
Module 6: The Executive PA Manager Part II (1.5 hours)
- Introduction - What is Personal Branding & why is it important in a Digital Age?
- What does a successful Personal Brand look like?
- First Impressions – why do we click with some people and not others?
- How to build your Personal Brand Identity – your skills, interests and passions
- Receive 360 degree feedback on your Personal Brand
- Create a Personal Brand Statement
- Becoming the Brand Ambassador for your organisation
- Positive Energy & Wellbeing – How to manage your emotions & moods
- Summary of the 7 Key Skills PA Management Programme
Suitability - Who should attend?
This programme is for Executive Assistants, Personal Assistants, Executive PAs, Senior Secretaries, Secretaries, Team PAs, Admin Assistants.
Outcome / Qualification etc.
You will receive The CPD Standards Office CPD Certificate complimentary on completion of the 6 Modules. You are also eligible to purchase the ILM 7 Key Skills PA Management Certificate which is £100.
Training Course Content
Module 1: The Strategic Business Support PA Part I (1.5 hours)
- Introduction: Identify the qualities that make a great Executive Assistant or Personal Assistant
- Review your Organisational Efficiency
- Undertake assessment of the Working Style of you and your Executives
- Explore your Strengths and Weaknesses
- What impact is Right & Left Brain Thinking having on your relationship with your Executive?
- Discover your Manager’s Temperament and how to respond effectively
- Undertake in depth analysis of your Time Management performance
- Explore how to Prioritise your Tasks
Module 2: The Strategic Business Support PA Part II (1.5 hours)
- Managing your Manager – how to develop your strategic thinking skills and effective execution of your priorities
- Increase your Commercial & Business Awareness and how it applies to the organisation you work for
- Develop your Project Management capabilities to manage multiple responsibilities
- Group work on a Project Management Case Study
- Minutes of Meetings - top tips on note taking and listening in meetings
- Positive Energy & Wellbeing – How to boost your Mental Energy
Module 3: The Confident PA Communicator Part I (1.5 hours)
- Introduction – The benefits of good Communication Skills
- The 6 non-verbal communication skills – Body Language, Listening, Confidence, Managing Emotions, Written Communication
- Measuring your Assertiveness – what stops us being Assertive?
- Situations in which to be more Assertive
- How to use th 6 types of Assertiveness in different situations
Module 4: The Confident PA Communicator Part II (1.5 hours)
- How to manage difficult situations using coaching techniques
- Explore how to use negotiation and influencing techniques in your communication
- What Type of Team Player Are You?
- Review the role of team players and the impact of different personalities on team performance
- Complete assessment of your Belbin Team Player role
- Positive Energy & Wellbeing – Managing Stress with Physical Exercise
Module 5: The Executive PA Manager Part 1 (1.5 hours)
- Introduction to Leaders and their different Leadership Styles
- Review of ‘Goleman Leadership Styles’
- How to step up into your EA & PA Leadership & Management capabilities
- Discover how Emotional Intelligence understanding enhances job performance
- Get to know yourself, understand your feelings, perceive yourself accurately and cultivate confidence and self esteem
- Discover how to recognise and manage the Amygdala
- Complete assessment of your Emotional Intelligence
Module 6: The Executive PA Manager Part II (1.5 hours)
- Introduction - What is Personal Branding & why is it important in a Digital Age?
- What does a successful Personal Brand look like?
- First Impressions – why do we click with some people and not others?
- How to build your Personal Brand Identity – your skills, interests and passions
- Receive 360 degree feedback on your Personal Brand
- Create a Personal Brand Statement
- Becoming the Brand Ambassador for your organisation
- Positive Energy & Wellbeing – How to manage your emotions & moods
- Summary of the 7 Key Skills PA Management Programme
Course delivery details
Learning Outcomes for the 6 week E-Learning Programme
- Increased knowledge and awareness of the crucial and supportive Role of Executive Assistants & Personal Assistants in a modern business environment
- Insights into Leadership & Management & Commercial & Business understanding
- Identify the ways in which Executive Assistants & Personal Assistants make a valuable contribution to their Executives and the organisation they work for
- Promoting upskilling and proactivity to encourage Professional Development
- Exploration of new project management tools and techniques to use within their daily role
- Know how to deal with difficult conversations and give constructive feedback
- Understand how to be assertive and when it is appropriate to do so
- Increase your emotional intelligence understanding to manage yourself and situations in the workplace
- Self-Discovery of your Personal Brand identity raises self awareness and confidence
- Become the Brand Ambassador for your organisation
- Take responsibility for your Wellbeing to maximise your performance
Why choose Global PA Association & Training Academy
90% Client Satisfaction
12 years of developing thousands of EAs & PAs across the world
Specialists in understanding the role of Office Professionals
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Expenses
The price of the 6 week 7 Key Skills PA Management Programme is £695 + VAT.
The ILM 7 Key Skills PA Management Certificate is £100.
Continuing Studies
Delegates can attend further E-learning & Masterclass Workshops with the Global PA Association & Training Academy which are:
- The Role of the Executive Assistant - E-Learning and/or Masterclass Workshop
- Management Skills for Executive Assistants - E-Learning
- Project Management Skills for Executive Assistants - E-learning and/or Masterclass Workshop
- Microsoft Outlook, Powerpoint & Excel E-Learning
- 1:1 Training & Mentoring with the Founder - via Zoom
- Fellow, Platinum & Associate Membership of the Global PA Association offering discounts on Masterclass Workshops, Seminars, free Webinars & CPD points.
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Global PA Association & Training Academy
Global PA Association & Training Academy is a Professional Membership Association & Training Academy for Executive Assistants, Executive PAs, Private PAs, Office Managers, Team Assistants & Junior Managers. Global PA upskill the Office Professional Sector across the World and provide...