ILM The Role of the Executive Assistant

Managing the Office of a C-Suite level Executive:developing a helicopter mind, diary and time management, leaders working styles, identifying your personality and communication style, international business etiquette and protocol, managing client relationships, political intelligence and the isolation of the role at the top.

Strategy & Corporate Governance- understanding organisations and how business strategy is set. Corporate Governance and the role of Chairman, CEOs and Boards of Directors.

Financial Intelligence- increase your knowledge of financial accounting in business and the meaning of balance sheets, profit and loss account, cash flow forecasts.

Report Writing- practical advice on the various forms of business writing to help improve your professional credibility.

Delegation- is a key management skill, assess your delegation skills, review the 5 levels of delegation and assess your approach to delegation.

Interview Techniques- discover how to improve your interview techniques, the impact of your body language in interviews and managing performance appraisals

Quote from Richard Pettinger, Author of Introduction to Management on The Role of the Personal Assistant

"The PA to a CEO normally exerts great informational influence.  The PA is used as a sounding board and critic for possible and proposed courses of action. The PA therefore becomes an exerter of influence as the levels of mutual trust and confidence grow, and the relationship is reinforced if the judgement of the PA is shown to be sound. PAs become the focus for lobbies and support from elsewhere in the organisation because they can (or are perceived to) provide a route to the sources of power. They have low status but high influence. They also become a source of quality information both for the manager for whom they work and also potentially for the rest of the organisation".