Course participant reviews for Consistently Delivering Exceptional Customer Service – Classroom or Live Virtual Classroom

This customer service training was brilliant. Simon, was extremely knowledgeable and made the session interactive and fun. The information given was put simply and backed up with experiences which is always a good way to get your point across. If everybody takes this on board, the college will be delivering as level 4 customer service, which I k...

I was a bit apprehensive at first, doing this course via zoom, it went very well, l gained a lot, I felt relaxed, Simon eased us into the training. It was compact and effective. Typically I was of the impression, what more can I learn. it was a good reminder of my duties as a customer service assistant at Oaklands. It refreshed my skills, I u...

This was a very enjoyable and particularly thought-provoking session. Simon was a very good trainer and I particularly found he was able to answer questions effectively and provide further clarification to aid my understanding. I will definitely take away not only the core elements of the training but also a wider consideration of how I can refl...

Caroline was very friendly and approachable. Her way of delivering the course kept people engaged and talking. The information provided was very helpful and made me think about how I approach situations.

Caroline was enthusiastic and kept my attention the whole time. Also, learnt a lot.

I found the course very informative, some content I already was aware of but quite a lot was very thought provoking, especially when answering the phone and sending emails. Caroline was amazing, an exceptional trainer, very friendly and very interactive. I really enjoyed the day Thank you

Caroline made the day interesting and fun, whilst also really informative...Would definitely recommend!

The Course was very useful and professional in its presentation and will be very helpful to adapt the course content into the work place. Our Course Lecturer was fantastic and made the whole experience enjoyable

The course was very informative and helpful. Caroline was amazing very grateful I could be apart on the training session that was held

Caroline is excellent. This is the second time I've been on this course and she delivers it really well. It's a really interesting course to be able to deliver, as a manager, that engages with the reception staff.

A good time spent to learn how to treat patient best.

Finishes and Interiors The course content was very relevant to my job role. It was broken down in logical sections and it all flowed very well. Simon was very engaging, he took the time to talk through a concept, gave examples and then divided people into teams to practice the exercises. It was very a good interactive session. He made the point ...

The training was very informative and well presented. I will be using the skills in my communication in the future.

I found the course really informative and the delivery style kept me engaged, which can be difficult when carried out online. It highlighted areas for me to improve that I can immediately start to put into practice.

I really enjoyed the two half-day training sessions. Each module was very well structured and the break-out sessions to put each concept into practice was very useful. I'll certainly be more aware of how I communicate with others following this training, and I'm also finding myself more aware of tone, pitch and also some of the words I'm choosin...

Originally this Training was to be classroom based however due to circumstances was changed to Zoom. This worked really well and Simon delivered perfectly.

I found the course to be interesting but also good fun. The teacher was humorous and bubbly and witty which helped to keep my focus. He also had really good ways of breaking things down so it made the points he was making easy to understand. I think this will really help me to think going forward about how I reply to people over email and on the...

Highly engaging tutor, great learning opportunity on advanced communications and excellent content.

I really enjoyed the course; the trainer was very engaging and very wise which made the learning easy

Excellent course delivered by Caroline in her usual style and great enthusiasm. Excellent interaction with the staff and great outcome.

Informative and kept people involved.

The course content was very interesting, understanding how some ones voice can affect a client’s perception. I found it very helpful understanding the use of responsive and informative language rather than defeatist and negative language. Caroline was exceptionally good in her delivery of the course, very informative and engaging. I found the tr...

It was very informative and I found it was a good way of getting everyone to work together as a team and to get everyone speaking.

found the first session informative, looking at conversation from a customers point on view and their perception being their reality was a helpful way to change the mindset of how to talk to customers. The service level framework was helpful to see where improvement was needed and working out where I was on the level's.