I found the course really insightful and helpful. I've worked in Customer Service roles for a long time and I always find these types of courses helpful as there are always ways...

Although there was nothing in the content that I didn't already know it was really useful to remind myself of these principles and practice. Claire was brilliant, friendly, per...

I found Claire to be a great facilitator. She really seemed to have spent the time getting to know our trust values and was able to relate the course content to these. I would...

Thank you Claire, excellent presentation, well delivered and inspiring, much appreciated.

I found the service framework extremely useful and easy to remember which will help me apply the knowledge I gained today into practice.

Gained knowledge and skills on how to improve in delivering exceptional service to our service users. To be mindful and professional at all times when at work, especially when d...

Very informative and a great course.

Really informative and educational - gained some life skills that will be applicable in work and personal situations. The trainer was really engaging and encouraged everyone to ...

Training was very useful, I've noticed a lot of things I write normally that I've since changed to be less negative. I also know to be less apologetic when saying no.

Lisa was a great trainer and her coaching of customer service skills was excellent. I have already been able to employ the behavior learnt, with results almost immediately. Her ...

Interactive and immersive. Effort was made to relate the principals to our business and our customers which made it easier to relate to.

I enjoyed the first part of the course which was establishing what level of service we should be aiming for. It's not necessarily all new material to me, however it is good to r...

Lisa's delivery style was energetic. She was very good at including all the team and engaging us all for the duration of the course. The length of the session and content was ju...

I found the course content very good, easy to understand and very engaging.

Really interesting and interactive - enjoyed the group work.

I enjoyed the sensory items provided to help stimulate the brain whilst learning. The course was very engaging, and it was very easy to involve the whole group.

Good content, and very well presented that brought the group together to start to think about our service in a different way.

I found the course extremely interesting, with some good suggestions that I hadn't heard before. The trainer, Claire, was great in her approach and she was warm and friendly and...

I think the content of the course is really useful. It provides an excellent foundation and basic knowledge on being a professional and efficient front of house staff. I would h...

The way the course is designed around our business, and tailored to our experiences dealing with customers was brilliant. The framework was easy to understand and the course was...

Gemma excelled, I’m not one who enjoys going on training courses.

The trainer was well equipped to deliver the course, she was informative and easy to speak to. She gave great demonstrations and overall was perfect for the delivery.

I really enjoyed this course. The instructor was very knowledgeable and engaging, and he did a great job of explaining the material in a clear and concise way.

Found the trainer very engaging. Very informative.

Very informative and useful.