The session was very useful and Jon was so friendly and delivered the course well. Jon made the session a good laugh and therefore it was easy to open deeper discussions.

Trainer was really engaging and knowledgeable. The course was interesting, relevant and did not over load with information.

Enjoyed it. Great trainer.

This is very useful and awesome sesson. 👍

Very useful for our way of work. It will help me in many ways.

The trainer keeps the day live till to end of the session. He is talkative and demonstrate best examples of all points that interacted today. The training was well organised and...

Mike is very good at his job. He keeps everyone engaged during presentation. Content is also very good and helpful for improving communication.

The course content is really useful and very new. My take away is that to place yourself in shoes of others so that can help to understand the situation and we then make correct...

Anne Marie was great - managed a varied group with different priorities really well.

Anne-Marie did a fantastic job in making the content relevant to our organisation and the different roles that people have within it. She was engaging and dealt with everyone pr...

Excellent and polished delivery with good tailored information Always useful to refresh ones knowledge of the service sector.

Anne Marie delivered the course content in a structured but accessible manner. She was extremely personable and dealt with any queries effectively using personal anecdotes to de...

Very friendly, informal delivery - use of names and anecdotes established a positive, forthcoming atmosphere. Course content was thought provoking and interesting and the sessio...

The training was engaging and the trainer was excellent.

Very thorough and thought provoking course. Trainer excellent in delivery.

Claire trainer was very friendly and made the course interesting, with clear and concise modules to understand. Course content was easy but effective to understand the different...

Excellent course - really well delivered. Really enjoyed this one as it really made me think about the service I provide to each and every customer and how easy it is to respond...

The content was written in a clear and concise way that made it easy to follow and understand. Anne-Marie was a brilliant trainer and was able to answer all my questions that I ...

The course was very interactive which was good and the trainer was very engaging. Great that it was relatable to our everyday business needs as well.

The coursework was very engaging and it was useful to hear other perspectives and to receive suggestions on how to rephrase things.

Our training session was on delivering expectational customer service. I liked having group discussions to through out ideas and get peoples opinions. I feel I now have a better...

Since hearing Anne-Marie explaining how the word 'unfortunately' makes customers feel I certainly will not be using it within my work emails or whilst conversing with customers....

The course content was well planned and thought out. The delivery was excellent and I really liked Mike's approach. Thank you Mike for an interesting round of training!

Concise & informative.

Really enjoyed Richard's style and the content was spot on for what I was looking to achieve with my team.