Course participant reviews for Hamilton Mercer

Our course was run primarily by Caroline with assistance from Sara. They were both very professional, and co-ordinated. The use of break-out rooms and the technical was handled expertly be Sara in the background while Caroline was delivering the information to us. Caroline had a great energy and kept the meeting interesting and also handled any ...

An excellent training session and trainer! Pace was perfect. The right level of team / group interaction and always allowed participants to ask questions.

I felt the course was extremely helpful and insightful and will definitely change the way I word my emails and correspond with customers. I thoroughly enjoyed the break out sessions whereby I worked with some staff who I not worked with prior, so it helped build some bridges as an extra bonus!

Really enjoyed it- will recommend to other business leaders. Not quite finished the course yet but sure the second half will be equally valuable. Simon did a great job given how hard it is on Zoom!

This customer service training was brilliant. Simon, was extremely knowledgeable and made the session interactive and fun. The information given was put simply and backed up with experiences which is always a good way to get your point across. If everybody takes this on board, the college will be delivering as level 4 customer service, which I k...

I was a bit apprehensive at first, doing this course via zoom, it went very well, l gained a lot, I felt relaxed, Simon eased us into the training. It was compact and effective. Typically I was of the impression, what more can I learn. it was a good reminder of my duties as a customer service assistant at Oaklands. It refreshed my skills, I u...

This was a very enjoyable and particularly thought-provoking session. Simon was a very good trainer and I particularly found he was able to answer questions effectively and provide further clarification to aid my understanding. I will definitely take away not only the core elements of the training but also a wider consideration of how I can refl...

Simon was a very good trainer and evidently knew the course content and his subject matter as well as general knowledge surrounding personal development very well. He was happy to stay behind at the end of the session and answer questions and discuss topics in more depth which was gratefully appreciated and I found this particularly useful.

I found the course very engaging and there are alot of tips which will help me in the future.

Very nice and engaging course. Useful information delivered in a simple way.

I wasn't looking forward to this training at the start, but I ended up really enjoying it and learnt a lot. I found the course very helpful and it will help me everyday.

Thank you for a great course. Great presentation style with lots of opportunities to ask questions and talk about real life examples which all made for a really enjoyable and informative course." "This has more than met my expectations." "A wonderfully practical course - both personally and professionally.

Caroline was very friendly and approachable. Her way of delivering the course kept people engaged and talking. The information provided was very helpful and made me think about how I approach situations.

Caroline was enthusiastic and kept my attention the whole time. Also, learnt a lot.

I found the course very informative, some content I already was aware of but quite a lot was very thought provoking, especially when answering the phone and sending emails. Caroline was amazing, an exceptional trainer, very friendly and very interactive. I really enjoyed the day Thank you

Caroline made the day interesting and fun, whilst also really informative...Would definitely recommend!

The Course was very useful and professional in its presentation and will be very helpful to adapt the course content into the work place. Our Course Lecturer was fantastic and made the whole experience enjoyable

I enjoyed taking part in this course, it was really well structured, very interesting curriculum and designed with tailored techniques to help you planning your workload better, definitely an interesting approach. The part that I enjoyed the most was that it is designed in bite size chunks, very interactive and tailored to find solutions for you...

This course was very helpful and would definitely recommend it! The course not only allowed me to realise some of my habits that impacted negatively my time management, it also provided simple solutions to improve my skills in this area.

I found simon motivational, and energetic, I liked the way he used his own experiences to relate to work scenarios, making it easier to think more openly.

Simon knew his subject matter inside out and delivered it well

Course content was very appropriate and well presented. The interactiveness of the course made the course informative yet enjoyable and interesting, especially when you were split into groups of 2 to practice the various exercises

Great course leader

The course was very informative and helpful. Caroline was amazing very grateful I could be apart on the training session that was held

Caroline is excellent. This is the second time I've been on this course and she delivers it really well. It's a really interesting course to be able to deliver, as a manager, that engages with the reception staff.