Course participant reviews for Hamilton Mercer

It was excellent training - I learnt a lot. I think other department should also participate this training.

Such a brilliant course that I believe will benefit everyone. It is a useful life skill.

Really great session - informative and well delivered!

Jess an excellent trainer, very knowledgeable, proactive and hands on. It was excellent to discover different ways to advise any issues to the customer without creating a negative impact etc. The course already provided a positive impact in the office.

Very interesting and easy to follow course.

The course was useful as it highlighted simple but effective ways to deliver excellent Customer Service. Particularly interesting was the idea of not using negative language and use of the voice. Jessica delivered the course impeccably and was very engaging. She used great examples that we could relate to in our normal working day. I think every...

Claire was really engaging and adapted to the course for our specific needs very well. You will learn to be better organised!

This was a fantastic course, brilliantly led and very informative. I will definetely recomment to others and I look forward to putting my new knowledge and skills into practice.

All course content was relevant, interesting and engaging. Course was delivered extremely well.

Excellent, would recommend to anybody in any industry.

Really useful, interactive course.

Time block and To Do Lists will help my planning. Breaks will be a novelty. Thanks.

This course was very helpful for me, because I learnt not to always say sorry. Addng more value is something I could do by myself, yet I learnt to be confident having done this training as it's impacted to my life

Very helpful and easy day. Learnt a lot

Jessica was very friendly, confident and professional. Relaxed and nice atmosphere. Very informative course with lots of suggestions and help to develop in the role of a receptionist. Lots to take on board for the next day at work.

I found the course really educational and Jess explained everything really well. I found my confidence grew throughout the course and now feel a lot better in approaching customers. Thank you

Very insightful. Will help me to be more confident and assertive in my job. Especially liked the introduction of different tones of voices and the suggestion on how to handle sales calls

Excellent course, given me a lot to reflect on. Going forward I will be better able to analyse and improve my performance when dealing with customers

I thought Jess was a great leader and made everything very easy to follow, especially the examples and demonstrations of methodologies

Excellent tailored content with a very knowledgeable and professional trainer. Interesting and stimulating conversations and examples. Great opportunities identified to improve aspects of customer service within the IT team.

Anne-Marie was excellent, keeping us engaged throughout the day. Made the course enjoyable & very informative.

The training course well extremely informative and allowed me to look at certain elements of customer service that I would never have thought of before. The way that Anne-Marie delivered the course was in a very welcoming and calming way which helped me to really learn some useful information, which I will try to replicate in the future with cus...

Great course, very helpful information and a brilliant trainer. Would recommend others to do it. Was a great open atmosphere and the discussions were a great way to get across ideas from everyone in the room

Simple explanations and scenarios that enable you to build confidence in your communication to others.

Trainer was very good and understanding communication easily.