Course participant reviews for Hamilton Mercer

This was a very enjoyable and particularly thought-provoking session. Simon was a very good trainer and I particularly found he was able to answer questions effectively and provide further clarification to aid my understanding. I will definitely take away not only the core elements of the training but also a wider consideration of how I can refl...

Simon was a very good trainer and evidently knew the course content and his subject matter as well as general knowledge surrounding personal development very well. He was happy to stay behind at the end of the session and answer questions and discuss topics in more depth which was gratefully appreciated and I found this particularly useful.

I found the course very engaging and there are alot of tips which will help me in the future.

Very nice and engaging course. Useful information delivered in a simple way.

I wasn't looking forward to this training at the start, but I ended up really enjoying it and learnt a lot. I found the course very helpful and it will help me everyday.

Thank you for a great course. Great presentation style with lots of opportunities to ask questions and talk about real life examples which all made for a really enjoyable and informative course." "This has more than met my expectations." "A wonderfully practical course - both personally and professionally.

Caroline was very friendly and approachable. Her way of delivering the course kept people engaged and talking. The information provided was very helpful and made me think about how I approach situations.

Caroline was enthusiastic and kept my attention the whole time. Also, learnt a lot.

I found the course very informative, some content I already was aware of but quite a lot was very thought provoking, especially when answering the phone and sending emails. Caroline was amazing, an exceptional trainer, very friendly and very interactive. I really enjoyed the day Thank you

Caroline made the day interesting and fun, whilst also really informative...Would definitely recommend!

The Course was very useful and professional in its presentation and will be very helpful to adapt the course content into the work place. Our Course Lecturer was fantastic and made the whole experience enjoyable

I enjoyed taking part in this course, it was really well structured, very interesting curriculum and designed with tailored techniques to help you planning your workload better, definitely an interesting approach. The part that I enjoyed the most was that it is designed in bite size chunks, very interactive and tailored to find solutions for you...

This course was very helpful and would definitely recommend it! The course not only allowed me to realise some of my habits that impacted negatively my time management, it also provided simple solutions to improve my skills in this area.

I found simon motivational, and energetic, I liked the way he used his own experiences to relate to work scenarios, making it easier to think more openly.

Simon knew his subject matter inside out and delivered it well

Course content was very appropriate and well presented. The interactiveness of the course made the course informative yet enjoyable and interesting, especially when you were split into groups of 2 to practice the various exercises

Great course leader

The course was very informative and helpful. Caroline was amazing very grateful I could be apart on the training session that was held

Caroline is excellent. This is the second time I've been on this course and she delivers it really well. It's a really interesting course to be able to deliver, as a manager, that engages with the reception staff.

i want to give a big shout out to Simon the instructor, I came to the course thinking it would not be much help but after a days training I understand how tone of voice and wording can make a big impact with both clients and colleagues, this is something i believe all colleagues should attend.

The content of the course has given me insight into looking at things differently. Simon did a fantastic job in delivering the training, he kept me engaged throughout the training and was able to explain things in a simply terms. I found the Esaas training very informative and will definitely put what I have learnt into practice.

The course was most enjoyable. The way Simon delivered the course was very good, being both informative & interactive

Overall style was interactive and formally engaging best customer service training I've ever attended

Very informative course run by a very knowledgeable trainer who really engaged with everyone well and made the course fun. I normally have issues keeping concentration and focus for training this long but had no such issue on this course.

Very Interactive - especially in these social distancing times. Simon is very funny too, i very much enjoyed the session, he kept my complete focus and he was super efficient in delivering the core segments. I also loved the knowledge tests, i actually remember better this way so it worked for me. i also liked the colour coding, red, purple, blu...