Very engaging trainer. With good real world examples. Didn't feel bored or lose interest at all.

The course was very informative and delivered in a fun and engaging way. Claire was brilliant at giving good examples to back up points being made, and made the course enjoyable...

The course definitely helped me to understand how I can manage my working day in a different manner to get the most out of the time I have. It has given me some good ideas as to...

I'm new to my role at my company and always look forward to Hamilton Mercer coming in on a training day. They are always very warm, friendly and make the training fun to learn. ...

I found the course very useful and now feel confident with how to react and respond to the different types of requests and behaviors from colleagues. I found the course leader t...

I enjoyed the training session. The delivery was excellent.

I felt the course was delivered well and interactive, being able to work with people in different departments showed a insight to situations and problems they face which i thoug...

I have been to a lot of courses in the years and I do have to say the course presented by Simon was by far the better ones I have attended. Simon was very professional and kept ...

Simon was excellent in his presentation and combined very nice humour with strong understanding of the subject. He broke the ice well and made what would otherwise be a "dry top...

Informative, I’ve actually started to implement what I learned on Sunday. The language section helped through a difficult situation with a patient, I’m thankful for the course.

Claire was really good in delivering the course by keeping us engaged and listen to our views on how we interact with residents.

An excellent course, if you think you already know how to communicate clearly and concisely with customers and can deliver bad news effectively then you must've been on this cou...

I was very impressed with this course as it was not based on what we are doing wrong but how we can improve with just changing our wording and voice. Mike made this course fun a...

Mike was a fantastic trainer, adding music and fun activities really worked well.

As stated earlier in the questionnaire I work in a different field to my colleagues but found the sessions useful and the skills/principles transferable. I found it interesting ...

The course content was more interesting than I expected, and delivered with enthusiasm. I doubt it will be useful, as escalating requests is often the only course of action left...

I was particularly impressed that the trainer Lisa was able to pick up on our specific systems and how to deal with such issues mentioned which highlighted her interest in our p...

I enjoyed the course and felt that Simon's delivery really helped with all attendees getting involved. It was interactive and the course content was perfect for our Service Deli...

The course was very good, kept us all engaged the whole way through the course and it was delivered very well.

The trainer made the course very engaging and fun. He also used plenty of everyday relatable examples which helped convey the relevant message. Delivery style was engaging, and ...

Simon had a friendly demeanor and delivered learning points well. Session was very useful and I feel I will use techniques daily. Thank you

I found this training very useful as I deal with a variety of people on a daily basis in which some are more challenging than others. After this training, I feel I am able to de...

The course content was well measured and I found the delivery quite exiting and engaging. The course delivered vital tools for my day today services deliverance to the customers...

This was a great training session, very engaging and I have learned a lot. I feel more confident.

The trainer was excellent, she was very flexible and adapted conversations and discussion to suit individual's needs or examples given. The interactive elements were great, such...