Training was very useful, interesting and Gemma engaged all class to participate on every subject of a course.

I found the course was very relaxed which made it easier to process. I liked that there were a mix of people from different areas within the business. I found the content insigh...

Great course that is very beneficial for new starters that are new to a call centre environment.

Simon was fantastic, kept myself very engaged. The training was very enjoyable!

Was delivered really well. Simon was really engaging and had a great sense of humour too whilst delivering the course. Learnt a lot too!

Simon was a fantastic trainer, great sense of humour and putting the training course in a really interactive and easy to learn way.

Very impressed with Simon and the overall session. We will defiantly use Simon again when we have a certain area to slick up or work on.

Trainer was great, he was funny but also very educational.

Great content and good supporting documentations. Nicely delivered in a friendly yet professional manner.

The training course was very enjoyable. Simon was engaging and gave really good ideas and suggestions on how to deal with various situations and scenarios

Simon was fantastic! Very engaging and enthusiastic. Simon is incredibly knowledgeable & clearly has a real passion for training.

Simon did a great job delivering a good mix of humour and education in getting the content across and holding the attention of the attendees, without being over-powering.

Simon was fantastic, kept myself very engaged. The training was very enjoyable!

Simon was really engaging and had a great sense of humour too whilst delivering the course. Learnt a lot too!

Simon was a fantastic trainer, great sense of humour and putting the training course in a really interactive and easy to learn way.

Very impressed with Simon and the overall session. We will definetly use Simon again when we have a certain area to slick up or work on.

Simon was fantastic! Very engaging and enthusiastic. He is incredibly knowledgeable & clearly has a real passion for training.

The trainer was very professional and knowledgeable. The information provided was excellent and will be helpful in improving the service we provide our customers.

Everyone was lovely, and the training was very down to earth. I learnt a lot of techniques that will hopefully help me in the future.

Great course that I would highly recommend. The course was very intense but also enjoyable. The presenter was great and listened to all participants who attended.

It was an excellent course, and was really helpful in educating me on how to be more assertive.

Excellent trainer, Lisa was very engaging and make the training more fun than just reading from files. The training was more effective and open of the best i have been on specia...

Tracy was an excellent facilitator - shaping the course for a mixture of very different roles. Challenging and pushing back when needed, but also praising when we worked well. T...

Rob the instructor was put to the test and handled it exceptionally well. I particularly enjoyed pairing up with Lloyd as with him being new to the business I believe I have got...

Rob was a very experienced trainer and dealt well with all queries. I felt some elements felt derived from a sales course and how to close a deal, but can appreciate how the pri...