The trainer was very professional, friendly and made people feel so welcome. It was made fun as were learnt new things

The course was very engaging and it reiterated being very self aware of remaining calm professional polite and helpful with customers and colleagues, and was a great refresher f...

The techniques that are taught within this course and by our presenter Rob, were excellent. Easy to understand and apply to any given situation that you may encounter within a w...

For someone who has never worked in a customer service environment, this course was fantastic for me. Great info backed by research. Would recommend! Amazing trainer and very en...

Rob was a great presenter. The information was clear and concise with enough room that people felt like they were participating and not just a passenger along for the journey.

I enjoyed the course, picked up quite a few ideas to move forward with. Rob was very good and made the course enjoyable.

Very good course, Trainer was engaging. However i would have liked us to have gone into more detail on some topics, to embed the learning more.

Trainer was absolutely excellent. Very engaging and informative. I learnt a lot about ways to speak to customers and how we can transform the language we use to improve our leve...

The course topics were very beneficial and they were taught in an efficient manner. I believe the skills learned during the course will be useful for the future.

Always useful and informative, Anne-Marie makes the courses enjoyable!

Trainer was absolutely excellent. Very engaging and informative. I learnt a lot about ways to speak to customers and how we can transform the language we use to improve our leve...

The half day courses were fun, compact and useful. I picked up some good tips and they also confirmed best practice that I am already using on the whole.

Great course, great delivery, great concepts.

Claire was very engaging and enthusiastic and made the course extremely enjoyable. The content was very relevant to my role and taught me some great skills which I am now starti...

The course was very insightful and provided great insight into the how and why tickets should be done with a certain methodology and the questions involved to get more information.

The trainer is very knowledgable and showed his expertise on the topic. He kept the class interactive and enjoyed the training. Thank you and keep up the good work.

Love the SIFT method - can't wait to see the result of what the business puts in as IH and the value this will bring. Very useful across the business not just us to client but a...

Claire the Trainer was very good at what she does and was a real joy to meet. I've attend a few of these course over the years and believe she delivered it superbly.

I found the training very interesting and will implement my training with my team at work.

Delivery was excellent. Training session was good.

I felt the course content, pace and flow were perfect and contained all the necessary information/tools going forward. The trainer was also engaging helping to keep attention al...

Simon make the training fun, the work flow was easy and well structured. I learnt about my own vulnerability but feel more confident about managing complaints. Thanks.

Richard was very friendly and approachable. He created an atmosphere that encouraged question asking which made participation easy!

I really enjoyed the training we were all involved from start to finish and he challenged us and made us think about what we were saying it was a good, had a laugh also very enj...

Useful content, Simon was very knowledgeable and engaging.