Course participant reviews for Hamilton Mercer
Average rating 4.8
The gentleman that took the course was excellent and what we learnt also. Nice to be able to put something that is difficult to articulate into a frame work that we can all use ...
Very useful course, was good to hear others and their side of job. We've taken away what we can all improve on to improve as a company so very good overall, the trainer was very...
Course was very usefully and the trainer made it fun and enjoyable to be there.
Another brilliant course delivered by Simon. Effortlessly engaging and the content is broken down really well. There is nothing that springs to mind that could be improved. Fant...
Some excellent tips that I have immediately applied to my working day (4d's, time blocking, improving my to-do list). Simon uses excellent analogies throughout his courses and t...
I really enjoyed the course and its content & trainer's approach, it was: - good to get an up to date refresh after being away from the industry for 10 years - enlightening and ...
Mike is very personable, he kept the course informative but fun, kept our attention and understood the issues we sometimes face. I found this very useful and will endeavour to c...
Mike was brilliant. Mike kept the information bite sized, understandable and genuinely interesting. There was no pressure on having to do role play or anything showy, it was jus...
Really enjoyed the course and will is the techniques provided in my day to day work.Have been known to offer discounts or freebies.
Mike is very personable, he kept the course informative but fun, kept our attention and understood the issues we sometimes face. I found this very useful and will endeavour to c...
Mike was brilliant. Mike kept the information bite sized, understandable and genuinely interesting. There was no pressure on having to do role play or anything showy, it was jus...
Mike was very welcoming and very helpful with this course, very useful for future customer service. Mike is a credit to the company.
The course content was really good and informative. The delivery style was also good. The session has been really useful as it makes you more aware of how to deal with certain s...
I really enjoyed this course and found the trainer to be very knowledgable in the area. The course content was extremely relevant in my work area as emails are widely used and n...
The training session was useful and brought new knowledge, for example how to identify the level of empathy and answer to the customer's request in the right way using the right...
Hamilton Mercer has proven to be a very well rooted course to the current market challenges and I highly recommend it especially for CS people which face very demanding customer...
Mike was very welcoming and very helpful with this course, very useful for future customer service. Mike is a credit to the company.
The course content was really good and informative. The delivery style was also good. The session has been really useful as it makes you more aware of how to deal with certain s...
I really enjoyed this course and found the trainer to be very knowledgable in the area. The course content was extremely relevant in my work area as emails are widely used and n...
The training session was useful and brought new knowledge, for example how to identify the level of empathy and answer to the customer's request in the right way using the right...
Hamilton Mercer has proven to be a very well rooted course to the current market challenges and I highly recommend it especially for CS people which face very demanding customer...
The entire training was good. Trainer was absolutely brilliant.
The trainer was very engaging and explained the content well.
Having been in customer service and sales roles for 20+ years I've been on a few courses that on the surface are similar to this. Do not confuse this course with anything you've...