Perfect and very useful experience.

Miss Claire Williams was the best lead in this on day course. Information was provided in detail. I liked, how Miss Claire was giving us advices, listening and encouraging peopl...

Thank you Claire Williams for making the course great fun with your real life examples, which made it really enjoyable and a learning kerb. Enjoyed every second of it.

Amazing Course. The Teacher Claire was 10 out of 10.

Interesting course. Claire was very knowledgeable and made it enjoyable for us.

Claire is an excellent trainer who delivers the course in a clear, concise and understandable way. She is really helpful in answering queries I have and she aims to tailor the ...

The course was very useful as i learned not to be upset by the small things in life- the issue not the behaviour & also how to deliver bad news without typing unfortunately etc....

The course content was both Informative and interesting. Delivered by Jon in a dynamic and at times amusing style. I shall certainly take away from my time useful information an...

I found the course very interesting which highlighted areas I could improve on in my day to day in my personal and work life. The delivery of the course by John was fantastic, h...

Anne-Marie was fantastic, she delivered the course in a way which kept me interested and engaged throughout.

Anne-Marie was fabulous, really entertaining and informative. Her delivery style keeps you engaged and I thoroughly enjoyed it and learnt a lot of tips that I will use in the fu...

Really good session, interactive and Anne-Marie used examples which are relevant to SAGE homes and our housing sector too.

Really useful course. Delivery style was perfect and a great pace.

Great - definitely got something out of each section. The trainer was lovely, knowledgeable and engaging.

I found the training really helpful and insightful. Carol was very inspiring.

I have learned how to capture my audience by using Request, Feedback, announcement etc i found that really useful & the correct usage of To, CC, BB. Claire Williams delivered th...

I felt that Anne-Marie who delivered the training had a great delivery style which really helped the content to be relatable and easy to understand. She clearly knows our organi...

Anne-Marie was very engaging, which made the course content far more interesting, in my chosen career path I hold the customer journey very dear and this reminded me of my basic...

I found the course really insightful and helpful. I've worked in Customer Service roles for a long time and I always find these types of courses helpful as there are always ways...

Although there was nothing in the content that I didn't already know it was really useful to remind myself of these principles and practice. Claire was brilliant, friendly, per...

I found Claire to be a great facilitator. She really seemed to have spent the time getting to know our trust values and was able to relate the course content to these. I would...

Thank you Claire, excellent presentation, well delivered and inspiring, much appreciated.

I found the service framework extremely useful and easy to remember which will help me apply the knowledge I gained today into practice.

Gained knowledge and skills on how to improve in delivering exceptional service to our service users. To be mindful and professional at all times when at work, especially when d...

Very informative and a great course.