Very impressed with Simon and the overall session. We will definetly use Simon again when we have a certain area to slick up or work on.

Simon was fantastic! Very engaging and enthusiastic. He is incredibly knowledgeable & clearly has a real passion for training.

The trainer was very professional and knowledgeable. The information provided was excellent and will be helpful in improving the service we provide our customers.

Everyone was lovely, and the training was very down to earth. I learnt a lot of techniques that will hopefully help me in the future.

The trainer was very professional, friendly and made people feel so welcome. It was made fun as were learnt new things

The course was very engaging and it reiterated being very self aware of remaining calm professional polite and helpful with customers and colleagues, and was a great refresher f...

The techniques that are taught within this course and by our presenter Rob, were excellent. Easy to understand and apply to any given situation that you may encounter within a w...

For someone who has never worked in a customer service environment, this course was fantastic for me. Great info backed by research. Would recommend! Amazing trainer and very en...

Rob was a great presenter. The information was clear and concise with enough room that people felt like they were participating and not just a passenger along for the journey.

The half day courses were fun, compact and useful. I picked up some good tips and they also confirmed best practice that I am already using on the whole.

Great course, great delivery, great concepts.

Claire was very engaging and enthusiastic and made the course extremely enjoyable. The content was very relevant to my role and taught me some great skills which I am now starti...

Simon make the training fun, the work flow was easy and well structured. I learnt about my own vulnerability but feel more confident about managing complaints. Thanks.

Really enjoyed the course and will is the techniques provided in my day to day work.Have been known to offer discounts or freebies.

The course content was really good and informative. The delivery style was also good. The session has been really useful as it makes you more aware of how to deal with certain s...

I really enjoyed this course and found the trainer to be very knowledgable in the area. The course content was extremely relevant in my work area as emails are widely used and n...

The training session was useful and brought new knowledge, for example how to identify the level of empathy and answer to the customer's request in the right way using the right...

Hamilton Mercer has proven to be a very well rooted course to the current market challenges and I highly recommend it especially for CS people which face very demanding customer...

The course content was really good and informative. The delivery style was also good. The session has been really useful as it makes you more aware of how to deal with certain s...

I really enjoyed this course and found the trainer to be very knowledgable in the area. The course content was extremely relevant in my work area as emails are widely used and n...

The training session was useful and brought new knowledge, for example how to identify the level of empathy and answer to the customer's request in the right way using the right...

Hamilton Mercer has proven to be a very well rooted course to the current market challenges and I highly recommend it especially for CS people which face very demanding customer...

The entire training was good. Trainer was absolutely brilliant.

The course was delivered in a relaxed but professional manner. There were a lot of key learning points and the exercises allowed us to engage with the content. Very good course.

The instructor Rob was excellent, and its a good introduction into my future dealings with clients in a more service based work role that I will be undertaking.