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Essential Assertiveness Skills – Classroom or Live Virtual Classroom

Hamilton Mercer
Course summary
Professional Training
One Day (Classroom and Live Virtual)
199 - 347 GBP excl. VAT
Professional Training
Course Dates
Online courses
199 GBP

Online courses
275 GBP

295 GBP

347 GBP

Course description

Essential Assertiveness Skills – Classroom or Live Virtual Classroom

Assertiveness is an essential social skill in both work and personal situations. It’s not just about demanding what you want but having the self-confidence to listen and negotiate a win-win result.

Hamilton-Mercer’s Assertiveness Skills Training Course gives learners the opportunity to develop vital assertiveness skills and techniques. Practical and tailored exercises are used to deliver the skills in a friendly learning environment.

Here is a chance to really understand your personal strengths and weaknesses and use practical techniques to develop a more assertive personality.

Suitability - Who should attend?

Hamilton Mercer’s Assertiveness Skills Training Course is suitable for staff and individuals who struggle with aggressive behavior or are passive and want to develop more self-confidence.

Training Course Content

  • Negotiating Win-Win Deals
  • Expressing Your Own Views and Listening to Others
  • Demonstrating Empathy and Complimenting Others
  • Making Decisions with Confidence
  • Stress Management
  • Knowing Your Strengths and Weaknesses
  • Assertive Language, Gesture and Voice Techniques
  • Making a Strong First Impression
  • Building Trust
  • Direct and Non-Direct Approaches
  • The Right Level of Assertive
  • Knowing How to Ask for More Information
  • Dealing with Difficult People and Situations
  • Speaking to Non-Assertive People
  • Taking Criticism with Confidence
  • What is Assertive Behavior?
  • What is Passive vs Aggressive Behaviour?
  • What is Passive-Aggressive Behaviour?

Learning Outcomes

  • Learn to get the results you want while understanding others’ views
  • Discover how to listen to other people and win their trust
  • Learn to cope with stress and make decisions under pressure
  • Find out how to treat others with respect
  • Understand your own behaviour patterns
  • Tips for being assertive through words and gestures
  • How to win people over with your self confidence
  • Practical assertiveness techniques
  • How to deal with challenging situations
  • How to identify assertive, aggressive and passive behaviour

Why choose Hamilton Mercer

UK's leading provider of Customer Service and Personal Development learning

Over 100,000 learners trained

Formed in 2007

Top 10 Awards

Top 10 Communication Skills Badge

Top 10 Winner - 2022

We're delighted to announce that Hamilton Mercer is a winner of our Top 10 Courses 2022 in Top 10 Communication Skills Courses.

Each year, we select the top 10 most popular courses on our site in some of the most popular categories to make it easier for our users to find the right course for them - so you can book with confidence.


The cost for the 1 Day Live Virtual Classroom course is £199 + VAT per learner.

The cost for the 1 Day Classroom course is £275 + VAT per learner.

Multiple booking discounts are available along with discount for charities.

Tailored Training

Hamilton Mercer deliver this course at your premises or Live Virtual (Zoom or Microsoft Teams) , we will tailor the content to meet your organisation’s needs. Please get in touch for a quote.

About provider

Hamilton Mercer

We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results. We offer live virtual courses in 90min and 3 hour formats...

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Contact info

Hamilton Mercer

20 Mercer Street
WC2H 9HD London

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Average rating 4.7

Based on 55 reviews.

The training has allowed me to understand assertiveness and ways to approach different situations in an assertive manor. The course was very engaging.
Building Surveyor
Fantastic course, loads of great tips and take aways. Susans a great trainer!
Hill Group, Trainee Contract Surveyor
I found that the behavioural techniques and methodology very useful in terms of my day-to-day role.
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Course rating
Based on 55 reviews.