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Exceptional Customer Service

Hamilton Mercer
Course summary
1 day
345 GBP excl. VAT
Open / Scheduled
Next available date: 13/11/2019 09:30 - London
Course Dates
13/11/2019 09:30 
345 GBP
08/01/2020 09:30 
345 GBP

Course description

Exceptional Customer Service 1-Day Training

Hamilton Mercer’s Exceptional Customer Service Training Course gives you the skills to deliver the highest standards of service time and time again. Through targeted topics and tried-and tested-techniques, it guides you on how to develop a positive, friendly and professional approach.

Put these techniques into action to build valuable and enduring relationships between customers and a business or a brand.

Suitability - Who should attend?

Hamilton Mercer’s Exceptional Customer Service Training Course is suitable for anyone who deals with external or internal customers in person, by telephone or email. It is a great grounding for anyone moving into a role with a greater emphasis on customer service, or seeking new opportunities in customer-facing roles.

Outcome / Qualification etc.

Exceptional Customer Service Training Course objectives:

  • Discover the principles of excellent customer service
  • How to present yourself to customers
  • Learn to read customer wants and needs
  • Develop authentic and reassuring communications
  • Confidence in voice, language and body language
  • How to ask questions – and listen properly to answers
  • Developing a ‘can do’ approach
  • Avoiding negative messages
  • Increase productivity
  • Maintain a consistent and proactive approach to customer service
  • Build strong relationships with internal and external customers

Training Course Content

Hamilton Mercer’s Exceptional Customer Service Training Course is structured as follows:

  • Service Principles
  • Serving ‘Captive’ Customers
  • Defining Service Standards
  • What Signals Are You Sending To Customers?
  • Recognising Customer Preferences and Adapting Accordingly
  • Communicating Believably and Building Trust
  • Voice Factors
  • Advanced Language Skills
  • Confidence in Body Language
  • A ‘Can Do’ Approach
  • Active Listening Skills
  • Questioning Techniques
  • Strategies for Adding Genuine Value
  • Avoiding the Temptation to Divulge Negative Information


The cost of this course is 345 GBP +VAT

About provider

Hamilton Mercer

Who Choose Hamilton Mercer?

Hamilton Mercer is a leading UK provider of customer service and personal development training. From training centres in London’s Covent Garden, Birmingham and Manchester, its team inspires excellence through learning and delivers measurable results. The Hamilton Mercer method works for...

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Contact info

Hamilton Mercer

20 Mercer Street
WC2H 9HD London

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University of Manchester, Student Service Assistant
The training session was fantastic! Very engaging and informative use of different methods e.g. diagrams, roleplays, group discussions. Thank-you so much
The Print Foundry, Customer Service Manager
The course, the trainer and the content is really useful. I strongly recommend this course
Savills, Resident Service Manager
Excellent and friendly trainer I have some key messages to take into my customer service facing role
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Course rating
Based on 44 reviews
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