We have had all members of our company attend this training over the years and it is the 3rd time I have personally attended the course... and this time was the best yet. The c...

Situations i cannot plan out in advance always make me feel anxious especially in larger groups of people, however the pace was good and there was no pressure so the experience ...

A useful course, engaging and well presented.

The course was enjoyable. Rob was great at using life experiences to explain certain scenarios and examples.

Was fun and well organized. Particularly appreciated the section on service levels to help us think consciously whether we're providing the level of service.

Course content was accurate and very educative and the delivery was also very engaging and fun.

Fun trainer, interactive session. I never thought I could learn so much about customer service until you guys!

The trainer delivered tailored the course content to the attendees very well, being informative yet not overly didactic. Additionally, the accompanying PDF was not overly dense...

I really enjoyed the content and delivery of the course, especially how it was tailored for remote learning. The topics we covered help us focus on how we can improve and tail...

Really enjoyed the course and the way Steve delivered it, great guy! The content was helpful and engaging, especially enjoyed the discussion around language and the delivery of ...

Amazing course; content and trainer were first class - would highly recommend.

Great course, Steve was very passionate about the training and it made for a very engaging training session.

The training course was extremely useful to help understand what it means to deliver level 4 service and how to do so. The delivery style was perfectly balanced between informat...

The trainer was friendly and engaging and I felt that the training session was useful and interesting.

As stated earlier in the questionnaire I work in a different field to my colleagues but found the sessions useful and the skills/principles transferable. I found it interesting ...

The course content was more interesting than I expected, and delivered with enthusiasm. I doubt it will be useful, as escalating requests is often the only course of action left...

I enjoyed the course and felt that Simon's delivery really helped with all attendees getting involved. It was interactive and the course content was perfect for our Service Deli...

The course was very good, kept us all engaged the whole way through the course and it was delivered very well.

The trainer made the course very engaging and fun. He also used plenty of everyday relatable examples which helped convey the relevant message. Delivery style was engaging, and ...

Simon had a friendly demeanor and delivered learning points well. Session was very useful and I feel I will use techniques daily. Thank you

The content was really good, the trainer had a great style, he made us all engaged. We had fun and learnt a great deal at the same time. Thanks.

The content was really good, the trainer had a great style, he made us all engaged. We had fun and learnt a great deal at the same time. Thanks.

Informative, Easy to Apply, Interactive. Covers day to day scenarios in real world.

This training session was extremely useful, informative and helped me to think of ways I could improve my performance and help customers have a seamless customer experience.

Fantastic course, quick and to the point without losing any content. Got us to really dig deep and think about our existing processes and how to improve them. The content delive...