Course description
Professional Receptionist Skills – Classroom or Live Virtual Classroom
Receptionists are expected to be customer-facing, helpful and positive while dealing with challenging situations face-to-face and on the phone. Hamilton Mercer’s Professional Receptionist Skills Training Course is a must for any receptionist looking to improve their professional manner.
You’ll discover how to develop a friendly yet professional approach, multitask and handle difficult scenarios.
This training course is designed to include real life examples and role play. It can also be adapted to participants’ individual needs.
Upcoming start dates
Suitability - Who should attend?
The Professional Receptionist Training Course is suitable for new and experienced receptionists looking to improve their skills. It’s also ideal for temp staff and those who want to conduct better interviews for receptionist roles.
Outcome / Qualification etc.
Certification: CPD Accredited Course
This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.
Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.
Training Course Content
- Making a Great First Impression
- Meeting the Needs of Old and New Customers
- Managing the Reception Area
- Multitasking Phone Calls and Face-to-Face Conversations
- Organising and Prioritising Admin Duties
- Keeping Calm Under Pressure and Handling Difficult Situations Professionally
- Developing a Positive Attitude and Body Language
- Developing a Professional Telephone Manner
- Handling Pushy Sales Calls
Learning Outcomes
- Learn how to meet and greet visitors
- Understand how to multitask
- Provide great customer service
- Learn to manage the reception area
- Know how to look after old and new customers
- Learn how to organise workloads
- Keep calm under pressure and manage challenging situations
- Develop a positive professional persona
- Develop professional telephone skills
Why choose Hamilton Mercer
UK's leading provider of Customer Service and Personal Development learning
Over 100,000 learners trained
Formed in 2007
Reviews
Average rating 4.8
Delivery style from Carol was brilliant and I found it very helpful Carol giving examples of what she had dealt with in past experiences.
Carol has been fantastic and a great trainer!
Expenses
The cost for the 1 Day Live Virtual Classroom course is £199 + VAT per learner.
The cost for the 1 Day Classroom course is from £295 + VAT per learner.
Multiple booking discounts are available along with discount for charities.
Tailored Training
Hamilton Mercer deliver this course at your premises or Live Virtual (Zoom or Microsoft Teams) , we will tailor the content to meet your organisation’s needs. Please get in touch for a quote.
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Hamilton Mercer
We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results. We offer live virtual courses in 90min and 3 hour formats...
The course was really good and our trainer was positive and motivating. She worked around when we had to have some breaks in the room and still delivered all the relevant inform...