Very interesting course, I have learnt some valuable tools to handle difficult situations. Thank you.

I found out some very interesting strategies for handling various situations, I will use at home! It was interesting to hear other peoples experiences and I am going to use the ...

The trainer was excellent and very inspiring. I’ve learnt several techniques which I can take back to the workplace. It was good how I felt tasks were aimed at us personal and t...

The training session was very useful as a Front of House Receptionist as the content was all relevant and easily adaptable. The trainer was extremely clear and approachable and ...

The course content was interesting and the instructor was engaging. I have learnt a lot about passive and assertive faces and how to use the different techniques in the job.

The course was very knowledgeable. Will recommend! Lovely trainer and atmosphere. The small class size makes it easier for learning.

The delivery style was clear, well-spoken and straight to the point. I have learnt a lot of information which I will be able to put through into my job. The course content cover...

The course was exactly what I was hoping for and more. The trainer was very knowledgeable and she portrayed information very clearly.

Simon was a great teacher and I enjoyed learning different reception methods and techniques. The training was very fun and got the group involved with each other. I would recomm...

Was a great eye opener as to the way we do our everyday job- answering calls, removing my glasses when talking to clients, how to take people’s attitudes as not always being agg...

I have learnt not to use some innapropriate phrases such as “unfortunately” and “no problem”. I am aware that I need to have a more empathetic tone. I enjoyed the roleplay parti...

All the information shared today was really great. Thank you.

Susan was great! Very positive. You could really relate to what she was saying. Her examples were so real that you could see yourself and learn how to handle things better.

Very informative course. Makes you think of how you interact with clients and how to control situations with clients. Great teacher. Enjoyed the course.

I have found todays course incredibly informative. I have learned new things and enjoyed myself. Susan is a great educator.

I found this course very useful, very helpful knowledge for the future. I’ve learnt so much today. I have a better understanding of my job role.

Really useful informative session. Exercises reinforced lessons. Trainer was very knowledgeable about the subject material. This will definitely help me to improve my own and my...

Very informative and it refreshed my memory a lot in regards to being a professional receptionist.

I found the training very useful. I learnt a lot more than I had expected to! Including many customer service techniques that will be very helpful to me personally. Susan was ve...

I think the course was delivered very well and clear and covered everything. I liked the role play as you put into action you have learnt which makes it easier to pick up.

I found this course extremely useful, I wasn’t sure on the importance of body language, voice tones and my general delivery. Now I understand this I realise how vital this is in...

Susan is really professional and takes the course seriously, tailoring the content to the students. I learnt a lot and know I just need to put it into practice. Thank you!

I found the training session very useful – I have learnt many new strategies to cope with different situations, for example language barriers, busy office environment, telephone...

The course was very informative and I have gone away with several tips that will be useful in everyday situations.

I found the course very interesting and I picked-up a lot of interesting techniques from the course. The course content was very good and well delivered.