I enjoyed the course and found it very useful, now I will be more confident when speaking over the phone.

Absolutely Brilliant, really engaging and it's great how the methodology's are shown in examples and proven in front of you. All builds the trust I have in that all the informat...

Jon delivered a great training session and was extremely helpful with mine and my colleagues questions. He explained great ideas and supported formative discussions between the ...

Found this course very interesting and useful.

Really enjoyed the short punch style of the course, the trainer was engaging and knowledgeable also.

Anne-Marie was an excellent customer service trainer. She was very engaging and I understood every single part she was talking about. Her delivery was great and she really perso...

This content was brilliant. The methods of slowing a customer down when they tell you an email address for instance was explained really well. I have already put this into pract...

I found the training useful and have currently started using some of the techniques I have no used before in my phone calls today! - Anne-Marie is a great trainer and keeps me e...

From doing the professional telephone skills course, I have learnt how to clarify customer details, placing customers on hold and transferring calls as well as making the most o...

Claire was brilliant, got everyone motivated to learn. Course was exactly what I needed for the company I work for.

The course was very well presented, and I enjoyed the fact that it was very interactive, and we got to carry out live scenario in the session. The course information provided ga...

This session was very useful for myself. Helped me to control my voice and pointed out the mistakes we are using for daily communication with our clients/employees and colleague...

I definitely learnt a lot from this course and will use the following skills I learned when calling customers in the future

I've really enjoyed the group drills and liked how engaging the course was.

Very informative with lots of interaction to keep you engaged. Susan was brilliant.

Course content was very appropriate and well presented. The interactiveness of the course made the course informative yet enjoyable and interesting, especially when you were spl...

Jess an excellent trainer, very knowledgeable, proactive and hands on. It was excellent to discover different ways to advise any issues to the customer without creating a negati...

Very interesting and easy to follow course.

The course was useful as it highlighted simple but effective ways to deliver excellent Customer Service. Particularly interesting was the idea of not using negative language and...

This course has given me confidence to call my customers and advise. Thank you

Have been able to take a lot away from this course, and will apply to my work for the future

Positive methods, action tone has been reiterated throughout the course to ensure the outcome of a call is what I/the company require. The conflict/dealing with difficult calls/...

Jess was very welcoming and engaging and made us feel very comfortable. Very informative and engaging

Positive, Friendly. Learnt a lot with Jess, she went through everything clearly and made sure we understood

Very enjoyable course. Learnt tips and techniques for ongoing improvement