Level 2 Certificate in Principles of Business Administration - Online

Who is it for?

Level 2 Certificate in Principles of Business Administration qualification is ideal for anyone with an interest in the responsibilities and tasks involved in a business administration role. By exploring the principles of supporting events, project management and changes within a business environment  you will develop a competitive and impressive knowledge about this sector which can help you start a new career or progress within a current role.

Benefits of this course?

• Gain a nationally recognised qualification
• Create a long-standing career pathway in a variety of business environments
• Courses are delivered as a distance learning, allowing learners to choose when and where to study
• Personal tutors are assigned to ensure learners have the support needed to succeed.

Course summaryUnit 1: Principles of providing administrative services

This unit will develop your knowledge of a range of administrative support tasks as well as meeting types, different mail services and how to organise travel and accommodation. This unit also covers the impact of delivering poor customer service.

Unit 2: Principles of business document production and information

You will be asked to look at how to gather reliable information using different techniques, as well as copyright regulations and what happens when these are breached. You will also be asked to explore different storage methods for data management and why these are in place, plus the benefits and limitations of these methods.

Unit 3: Understand communication in a business environment

This unit enables you to understand the importance of diversity, equality and inclusion in an adult social care setting. You will also learn how to work in an inclusive way and how to access information, advice and support about the key aspects of diversity, inclusion and discrimination.

Unit 4: Understand employer organisations

This unit will provide you with an understanding of different organisational structures and the differences between private, public and voluntary sectors. You will also cover the internal and external influences on organisations and why change in the business environment is important.

Unit 5: Understand how to develop working relationships with colleagues

Within this unit you will look at the principles of effective team working, as well as what is expected of a ‘buddy’.

Unit 6: Understand how to carry out business administration tasks

This unit will provide you with the knowledge of how to deal with incoming and outgoing mail, reception services, diary systems management, event organisation and systems for financing administration roles. You will get the opportunity to apply this to your current or potential future workplace.

Unit 7: Understand how to prepare text

Within this unit you will gain an understanding of how to create text from recorded notes as well as knowledge of organisational procedures for storing confidential information.