merger merger

Welcome to your new course portal!

On October 15th, moved to - which means you can now find all your favourite courses right here. Don't worry - you can still do all the things that you could do before.

All you need to do is search.

Show as: Mobile

A-Z of Credit Control

Hemsley Fraser
Course summary
2 days
1,129 GBP excl. VAT
Open / Scheduled
Next available date: 27/01/2020 - London
Course Dates

A-Z of Credit Control

Gain a broad understanding of credit control and all aspects of a credit controller's role with this intensive A-Z of Credit Control course.

The two-day programme is designed to provide a complete overview that will help participants understand the links between the different aspects of their role, which will allow them to better prioritise between different tasks and become more effective overall.

By the end of their course, participants will have the knowledge and skills to:

  • appreciate the importance of good credit management
  • understand their contribution to increasing profitability and minimising risk
  • understand the elements of a contract and the legal framework in which they operate
  • carry out all stages of a collections cycle and increase the overall effectiveness of the process
  • decide when to 'get tough' with customers and how to manage them with greater confidence

Suitability - Who should attend?

This A-Z of Credit Control course is suitable for all credit controllers looking to improve their knowledge of credit and collections.

It is ideal for those who are new to the role, but also for more experienced credit controllers who have had little or no formal training in the field.

Outcome / Qualification etc.

You will accrue 14 Continuous Professional Development (CPD) points.

Training Course Content

Course content includes:

  • The Purpose of Credit Control in the Organisation
  • Terms and Conditions of Trade
  • Customer Identity
  • Credit Assessment and New Accounts
  • A Review of the Legal System
  • The Monthly Campaign
  • The Letter Cycle
  • Good Telephone Techniques
  • Collecting Tough Debts
  • Query Management
  • Measuring Performance


The cost of this course is £1,129 + VAT per participant.

In-house Training

Hemsley Fraser can also deliver this course in-house, tailoring the content to meet your organisation’s needs.  Please get in touch for a quote.

Provider: Hemsley Fraser

Hemsley Fraser

Hemsley Fraser – Be Ready For Tomorrow

Hemsley Fraser create, deliver and execute learning experiences to drive higher levels of engagement. From our roots as a UK training company, we’ve empowered talent for three decades, evolving our business into a global, award-winning provider. Experts in our field,...

Read more and show all courses with this provider

Request information - obligation free

Fill out your details to find out more about A-Z of Credit Control.

  Contact the provider

  Get more information

  Register your interest

Customer Outreach Award


We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

Contact information for Hemsley Fraser

Hemsley Fraser

74-94 Fore Street, Saltash
PL12 6JW Plymouth

 Show phone number

Request Information

Find out more about this A-Z of Credit Control course - simply fill out your details:


There are no reviews available yet.

U.K. L&D Report: 2019 - Benchmark Your Workplace Learning Strategy

Are you curious about the L&D strategies of some of the U.K.'s top companies?

Find out what they're up to in's second annual U.K. L&D Report!


Learn more