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An Introduction to Customer Service

Hemsley Fraser
Course summary
3 hours
500 GBP excl. VAT
Full time
Professional Training
Next available date: 16/11/2020 - Online courses
Course Dates
Online courses
500 GBP

An Introduction to Customer Service

An Introduction to Customer Service

Be inspired to think about the customer service you provide and learn how to apply best practice techniques to develop and support long-lasting customer relationships.

This practical course will provide you and your organisation with an overview of the best practice skills required to exceed your customers’ expectations. You will leave the course with a personal action plan for delighting customers, both internal and external. You will also take away a practical customer service toolkit to help you implement the key skills and techniques from the course.

Suitability - Who should attend?

This is an introductory course for frontline team members, with little or no formal training, who are in direct contact with either internal or external customers and are required to manage a range of customer expectations.

Training Course Content

By the end of this course you will be able to:

  • Explain the key components to world-class customer experience and assess your strengths and challenges
  • Manage customer expectations and demands effectively
  • Illustrate how a change in your behaviour can increase customer loyalty
  • Deliver a consistent first-class customer experience within a range of different situations


The cost of this course is £500 + VAT per participant

Provider: Hemsley Fraser

Hemsley Fraser

Hemsley Fraser – Be Ready For Tomorrow

Hemsley Fraser create, deliver and execute learning experiences to drive higher levels of engagement. From our roots as a UK training company, we’ve empowered talent for three decades, evolving our business into a global, award-winning provider. Experts in our field,...

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Contact information for Hemsley Fraser

Hemsley Fraser

74-94 Fore Street, Saltash
PL12 6JW Plymouth

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