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Effective Office Management

Hemsley Fraser
Course summary
Length: 2 days
Location: London
Rating: (1 Reviews)
Course home page: Link
Course type: Open / Scheduled

Effective Office Management


Effective Office Management - 2-Day Training Course in London

This workshop is designed for supervisors and office managers and provides them with the confidence and skills to manage an office environment and its people.

The two-day course allows you to focus on skills such as project management, people management, motivation, prioritising and delegation. You will learn how to effectively deal with issues and how to extract the best from your people.

You will be able to:

  • Motivate your staff.
  • Understand the responsibilities and role of a successful office manager.
  • Provide constructive feedback to individuals.
  • Work efficiently with others.
  • Prioritise the workload.
  • Minimise stress.
  • Delegate effectively.
  • Use project management tools to plan small projects.
  • Manage a simple budget.
  • Deal with change.
  • Handle difficult situations and conflict.
  • Make good decisions and solve problems creatively.
  • Control meetings and briefings assertively and constructively.

Suitability - Who should attend?

This course is suitable for new supervisors, office managers and office professionals who manage processes and people, and are looking for some formal introductory management training.

Training Course Content

This course is designed to cover the following training units:

Define your Role and Responsibilities

  • What is required of you – role and responsibilities?
  • Your legal obligations
  • How ‘green’ is your office?

Getting the Most from the Role and Your Team

  • Achieve the balance of the task, the team and the individual
  • Manage performance – giving criticism and praise
  • Set and meet personal and team objectives
  • Give constructive feedback to motivate staff
  • Delegate to staff to maximise achievement of objectives
  • Motivate and develop staff to improve performance

Time and Workload Management

  • Prioritise when everything is urgent
  • Set realistic objectives for your team
  • Minimise stress
  • Increasing productivity and efficiency

Managing Small Projects

  • Use simple project management techniques to plan for success
  • Manage your budget

Assertive Communication

  • Recognise how people can think and act differently
  • Deal with the effects of change
  • Handle meetings and briefings assertively

Handling Problems Effectively

  • Think creatively to find solutions
  • Make decisions you can justify
  • Supervise people you used to work alongside
  • Deal with conflict and difficult situations

Personal Development

  • Prepare and develop an action plan to support your return to the workplace


The cost of this course with Hemsley Fraser is £999 + VAT per delegate.

Multiple booking discounts are available.

In-company Training

Hemsley Fraser can also deliver this course in-house, tailoring the content to meet your organisation's needs.

Provider: Hemsley Fraser

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Contact information for Hemsley Fraser

Hemsley Fraser

74-94 Fore Street, Saltash
PL12 6JW Plymouth

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Reviews by course attendees

Both the course and the trainer were outstanding, among the best I have experienced. Alayne Crozier, Senior Office Administrator, Baringa Partners
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Effective Office Management
Course rating
Based on 1 reviews