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Professional Reception Skills - The Face of the Company

Hemsley Fraser
Course summary
Length: 1 day
Location: London
Course home page: Link
Course type: Open / Scheduled

Professional Reception Skills - The Face of the Company


Professional Reception Skills - The Face of the Company

Ensure you make a good impression that lasts into the future with this Professional Reception Skills - The Face of the Company course, designed to help you keep your customers coming back.

This one-day programme aims to create a supportive environment in which receptionists can develop their customer service and communication skills, with a view to creating an positive experience for every client that walks through the door. The course reinforces the importance of public relations as part of their role.

By the end of the course, participants will have developed the key knowledge and expertise to make sure that they - as the first point of contact with customers - project their organisation in a professional manner, enhancing client commitment and loyalty.

Suitability - Who should attend?

This Professional Reception Skills course is suitable for receptionists, administrators and frontline staff who need to be display confidence and professionalism in their interaction with visitors and callers, while simultaneously maintaining an well organised reception area.

Pre-course activity

For maximum benefit, candidates should bring examples of good and bad service they have received from others.

Training Course Content

Providing Excellent Customer Service

  • Your role in representing your company
  • Defining your responsibilities to your customers
  • Making first impressions count
  • Projecting a professional image
  • Maintaining a positive attitude

Professional Communication Skills

  • Being prepared at all times
  • Building rapport with your customers
  • Successful questioning techniques to enable you to get the right information
  • Effective listening skills to get it right first time
  • Powerful use of your voice and language
  • Dealing effectively with all types of callers

Turning Difficult Situations into Great Opportunities

  • Handling cold calls effectively
  • Dealing with difficult callers -remaining calm and professional
  • Handling complaints in a structured manner

Juggling Tasks in a Busy Reception Area

  • Tips on how to fit your admin tasks in, without neglecting your customers
  • Dealing effectively with your customers when everything happens at once
    • The phone ringing
    • Customers wanting your attention
    • Deadlines to meet

Action Planning

  • Formulating an action plan


The cost of this course is £549 + VAT per delegate.

Multiple booking discounts are available.

In-company Training

Hemsley Fraser can also deliver this course in-house, tailoring the content to meet your organisation's needs.

Provider: Hemsley Fraser

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Contact information for Hemsley Fraser

Hemsley Fraser

74-94 Fore Street, Saltash
PL12 6JW Plymouth

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