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Success Skills for PAs and Administrators - In-House

Hemsley Fraser
Course summary
2 days
Next available date: Enquire for details - United Kingdom
Corporate Training for Teams

Success Skills for PAs and Administrators - In-House

This Success Skills for PAs and Administrators course is designed to provide your personal assistants (PAs), executive secretaries and office staff with a set of new skills that will allow them to boost their performance and gain greater professional recognition of their expertise.

The 2-day programme is designed to be both practical and inspiring, motivating participants to set and reach ambitious goals by enhancing their performance and finding ways of expanding the scope of their role. Focusing on the key areas of time management, communication and assertiveness, the course will ensure participants develop the competence in many areas related to their work.

The session is delivered on your company premises, allowing your employees to assimilate knowledge and skills in a familiar environment.

Suitability - Who should attend?

This Success Skills for PAs and Administrators in-company course is suitable for PAs, executive secretaries and office professionals who would like to become more skilled and proactive, with a view to effectively taking on more responsibilities.

It is the second part of a three-tier programme that also includes the following programmes:

  • The Essential  Office Professional - Skills for Administrators, Secretaries and Support Staff (beginner)
  • Professional Development for Senior PAs and Executive Assistants (advanced)

Training Course Content

What Makes a Successful PA?

  • Define your role
  • Determine what makes us stand out from the rest
  • Identify the skills and qualities for success

Be Recognised for What You Do

  • Raise your profile
  • Develop your role
  • Create a personal brand

Understand your Manager’s Role

  • Explore what your manager really does
  • Define your manager’s objectives
  • Build a successful working partnership


  • Prioritise effectively
  • Manage conflicting priorities
  • Deal with constant interruptions
  • Managing our e mail efficiently
  • Looking after your Manager’s inbox
  • Handling constant diary changes


  • How to communicate professionally
  • The importance of body language
  • Listening and questioning to get results

Being Confident in Any Situation

  • Learning what is confidence
  • How to build your self esteem
  • Overcome fears


  • Identifying passive, aggressive and assertive behaviour
  • Being assertive
  • Saying No without feeling guilty

Handling Difficult Behaviours/People and Situations

  • Identifying and dealing the underlying causes of difficult behaviour
  • Interacting effectively
  • Tool kit to help you have a difficult conversation

Personal Development

  • Accepting new challenges with confidence
  • Action plan to implement and monitor development


From £3,200.  Please contact Hemsley Fraser for a quote for this in-house course.

Provider: Hemsley Fraser

Hemsley Fraser

Hemsley Fraser – Be Ready For Tomorrow

Hemsley Fraser create, deliver and execute learning experiences to drive higher levels of engagement. From our roots as a UK training company, we’ve empowered talent for three decades, evolving our business into a global, award-winning provider. Experts in our field,...

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Contact information for Hemsley Fraser

Hemsley Fraser

74-94 Fore Street, Saltash
PL12 6JW Plymouth

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